I received the rose pendant and chain, however the clasp does not fit together. I contracted them about this and they requested a photo of the chain????? as though I am lying about it or from the...
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Customer Service
Silver by Mail
9 years ago
Dear Mrs Preston,
Thank you for your feedback. We sincerely apologise for this matter and can confirm that, having checked our email records, that we have not received an image from yourself of this damaged chain. We have emailed you on three separate occasions regarding this matter. We apologise if you have not received this communication. Please be advised that we request an image so that we can assess how best to help you prior to you sending the item back. Should you prefer, we would be grateful if you could send the item back to our freepost address so that we can look into this matter and provide a solution for you. Once again we apologise for the disappointment and inconvenience caused and hope to rectify this matter shortly for you. Kindest Regards, Pip @ Silver by Mail
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Thank you for your feedback. We sincerely apologise for this matter and can confirm that, having checked our email records, that we have not received an image from yourself of this damaged chain. We have emailed you on three separate occasions regarding this matter. We apologise if you have not received this communication. Please be advised that we request an image so that we can assess how best to help you prior to you sending the item back. Should you prefer, we would be grateful if you could send the item back to our freepost address so that we can look into this matter and provide a solution for you. Once again we apologise for the disappointment and inconvenience caused and hope to rectify this matter shortly for you. Kindest Regards, Pip @ Silver by Mail