I was very disappointed in the way that Silver by Mail carried out their business. Items were ordered on Black Friday as there appeared to be offers, in the event items were purchased at normal...
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Customer Service
Silver by Mail
9 years ago
Dear Mr Cantrell,
Thank you for your feedback. We sincerely apologise that you were disappointed with the service you were provided on this occasion. Please be advised that the promotion you refer to was our Cyber Monday deal which swiftly follows Black Friday every year. Any customers that did contact us regarding this were offered the additional discount, if they qualified. We apologise that you were not aware of this. Please contact customer services (contactus@silver.uk.com) so that they can look into this for you. Kindest Regards, Pip @ Silver by Mail
The order was delivered really quickly and returns are very easy with the Freepost addressed sticker that comes on the delivery note. Silver by Mail are also really easy to contact and very helpful.
I have been a regular customer for many years and have always been very pleased with the quality of the jewellery, the customer service (if I have had to contact them) and their speed of delivery.
I...
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Thank you for your feedback. We sincerely apologise that you were disappointed with the service you were provided on this occasion. Please be advised that the promotion you refer to was our Cyber Monday deal which swiftly follows Black Friday every year. Any customers that did contact us regarding this were offered the additional discount, if they qualified. We apologise that you were not aware of this. Please contact customer services (contactus@silver.uk.com) so that they can look into this for you. Kindest Regards, Pip @ Silver by Mail