Обслуживание
4.7
/5
Продукт
4.6
/5
5
4
3
2
1
1,831
174
62
23
51
2,141
Оценок за прошлый год:
5
4
3
2
1
1,831
174
62
23
51
2,141
Оценок за прошлый год:
Feefo Trusted Service Awards
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Thank you for your feedback. We sincerely apologise that you have been disappointed with the service provided. Please be advised that we have provided separate responses to your comments regarding the items purchased. Regarding the postage costs not refunded, we apologise that you were unhappy with this procedure. It is stated on our website, within the terms and conditions, that: "Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty." Once again we apologise for any inconvenience caused by this matter and if you wish to discuss this further with our customer services, we will be happy to assist you. Kindest Regards, Pip @ Silver by Mail