Terrible start. No one to pick us up on arrival. Had to call the company and the guy who answered the call, was sound asleep. Had to wait 45 minutes more before we were picked up.
Our return trip was...
читать еще
Customer Services
Shuttle Direct United Kingdom
2 years ago
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced upon your arrival. This is not the standard of service we strive to provide, and we are committed to investigating this matter thoroughly.
Could you please contact us directly by email so we can gather more details and address your concerns? Your satisfaction is important to us, and we want to ensure we make things right.
We are glad to hear that your return trip was perfect, and we hope to provide you with a consistently excellent experience in the future.
HN
Henrik Nilsson
2 years ago
What kind of informations do you need?
Customer Services
Shuttle Direct United Kingdom
2 years ago
We kindy ask you to send us an email and explain everything about your negative experience so we can register your complaint and look into this matter for you. Thank you for your help and understanding.
HN
Henrik Nilsson
2 years ago
I have send you an e-mail regarding our experience in Chania Airport.
I ve booked a ride to the airport, supposed to be 50 min.... Instead I got a tour of Catalonia 2h and 20 min.
Avoid.
Customer Services
Shuttle Direct United Kingdom
2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the shuttle service. It appears that the shared nature of the shuttle led to a longer journey than anticipated. These services often involve multiple stops to accommodate other passengers, which can extend travel times.
We understand this was frustrating, especially with time constraints. Your feedback is valuable, and we will work on improving communication about travel times for shared shuttles in the future. If you have any further concerns or if there’s anything else we can assist you with, please let us know.
Very good service. Courteous drivers. Comfortable transport. Bus from Palma de Mallorca airport was delayed about an hour as driver was waiting for passengers to return to the bus after purchasing...
читать еще
Дата покупки: 02/08/2024
0
Поделиться
DB
David Burrows
Подтверждено Feefo
Milton Keynes
2 years ago
Что David Burrows сказал(-а) о Shuttle Direct United Kingdom:
The service was excellent. I have used a different airport transfer service previously but they were not reliable. I have used Shuttle Direct twice this year and they were superb on both occasions.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.