Что Mr Taylor сказал(-а) о The Cape Verde Experience:
The booking experience with ‘Cape Verde Experince’ was very good, professional from start to finish HOWEVER The hotel was a complete nightmare from the moment we arrived we experienced problems!! We...
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Helen Jack
The Cape Verde Experience
7 years ago
Thank you for taking the time to speak to me last week and for giving us your feedback. I am glad we have been able to resolve your complaint.
MT
Mr Taylor
7 years ago
Thank you for taking the time to contact me in person in response to the comments I made in the survey. And I appreciate the gesture that has been made by ‘The Cape Verde Experience’ to make a compensation offer because of the problems we experienced with the hotel. Especially as our complaints were not with your Company but with the hotel itself.
However, having booked a much needed winter break to relax and recharge our batteries ready for the New Year, we do not feel that our complaints have been addressed and have tried contacting the hotel to discuss this. We have, to date, had no success in contacting anyone at the hotel as the ‘contact details’ displayed on the websites are returned as ‘Error - this address is not valid’.
We would appreciate any assistance you may be able to offer by way of names and addresses of people to contact to try and resolve our problems/issues. As the all inclusive idea is a new venture at this particular hotel we feel it would be beneficial for the owner to know exactly what problems there are at the hotel as well as where they are falling way short of expectations from the guests from what is being sold as a 4+ star hotel.
Many thanks
The Taylors, England
Helen Jack
The Cape Verde Experience
7 years ago
Dear Mr Taylor
I am sorry you have not been able to contact the hotel direct.
Booking was straightforward and we were kept well informed. The one hitch in the process which I do not believe is attributable to Cape Verde Experience was the non recognition of visas upon arrival...
As a specialist operator we are proud of our 26 years’ experience in West Africa, and we believe we can offer the best range of holidays to the Cape Verde.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
As a specialist operator we are proud of our 26 years’ experience in West Africa, and we believe we can offer the best range of holidays to the Cape Verde.
