Ordered three red flowered Monet water lily mugs and three with white flowers and order acknowledged. Afterwards, advised no red mugs and shipped white only. The way I see it is a .
+ Lack of...
I ordered 3 items which were delivered quickly and were well packaged. I have ordered items from the RA before and have always been happy with the service.
The company says I can use my membership to gain 10% discount but this was not accepted and I was not given a discount.
Lucy
Royal Academy of Arts
10 years ago
Thank you for sending us your feedback, and we sincerely apologise that you weren't able to redeem your 10% Friends discount. Therefore, we have now refunded you the £2 from your purchase.
To ensure that you always get your discount code in the future, I would recommend sending an email with your details to our Friends Department at friends@royalacademy.org.uk, who will add you to the email newsletter list that includes the monthly 10% discount code.
Thank you very much for your continued support of the Royal Academy.
Having had card verification problems online, emailed RA shop for advice.
Very quick and helpful response with a personal contact. Then ordered by phone and again,
received excellent service.
I would...
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Lucy
Royal Academy of Arts
10 years ago
We are very pleased to read your review recommending the Royal Academy online shop and glad that we were able to assist you in ordering your Summer Exhibition Illustrated 2016 book. Please get in touch if we can offer any further assistance in the future, as we would be happy to help.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.