Relatively easy to use website, quick delivery... No problems whatsoever.
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Дата покупки: 17/05/2014
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Надежный клиент
11 years ago
The website was good, the hooks cane quickly and were beautifully packaged.
Отзывы о товаре
Rose & Grey
Rose & Grey
11 years ago
So sorry that you have had an issue with one of your hooks. We haven't had any problems with these before and have had two in our own bathroom for years.
They look great as towel hooks. It sounds like you have received a faulty one so apologies for that and we will send a new one out to you free of charge as soon as new stock arrives.
regards
Guy
Rose and Grey
Дата покупки: 30/04/2014
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Надежный клиент
11 years ago
Prompt communication following purchase. Clear easy to use website which explained delivery terms
All good apart from one thing which affected the entire service. The metal bird wall shelf arrived poorly packed, covered in dust and had a sticker attached to it which was hard to remove. I took...
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Rose & Grey
Rose & Grey
11 years ago
So sorry your metal bird arrived in that way . We take great pride in packaging products appropriately. Unfortunately the sticker is applied by the supplier before the product reaches us but I can understand how frustrating it can be when stickers are hard to remove.
I'm aware that this was an item reduced in the sale so it may have been on our shelves for some time but we would still not want it to arrive with you in a dusty condition.
I'm glad you love the product itself and I'm sure it looks fantastic in your home.
regards
Guy
Rose and Grey
Unfortunately my order was damaged in transit but it was sorted out so quickly and efficiently as soon as I contacted them, I would definitely shop there again as they couldn't have been more helpful.
It would be good if I had actually received my order before being sent a feedback form! My piece of furniture was meant to arrive yesterday but was cancelled.
Rose & Grey
Rose & Grey
11 years ago
Apologies for this. We have just joined FeeFo so that our customers can see independent reviews of our service and products and feedback on their experiences. This will help us to continually improve our service and product range. Review emails will now come out 3 weeks after the purchase to take account of furniture orders like yours were there is a 2-3 week lead time.
Apologies also that your chair delivery was cancelled this week. This is very rare and not the experience we want you to have. Your chair is being picked up by our couriers tomorrow who will be in touch to arrange delivery next week.
Kind Regards
Guy
Rose and Grey
Дата покупки: 06/07/2014
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Надежный клиент
11 years ago
Brilliant customer service which is so rare these days.
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.