Hello
We're so pleased that you feel you received great service - We value all our customers here at Rose & Grey!
We hope to see you on our website again soon!
Love from all at Rose & Grey x
Отзывы о товаре
Joanna
Rose & Grey
1 year ago
Hello
We're so pleased to see that you love our Woven Rattan Lampshade as much as we do!
Thank you for your 5* review.
Love from all at Rose & Grey x
Items arrived timely but returns should not be sent out to new customers when they had clear imperfections and damage!
Joanna
Rose & Grey
1 year ago
Hello
Thank you for your review.
Sorry to hear this, I have checked our Customer Service inbox and cannot see any communication from yourself - Our team are always here and more than happy to help, please kindly ensure to reach out to us directly so that we can rectify any issues that may have occurred in transit.
Love from all at Rose & Grey x
Надежный клиент
1 year ago
As stated the 2 side tables were required for a photo shoot for a property. If they had not been & time had been on my side I would have contacted you & requested replacements. With strategic placement of the side tables & photographed from a distance they did the job. I did take photos of the items for this review but I cannot see them. The most annoying part was 1 received 1 table, which was a return! The packaging was not new, the clear plastic bag was torn & was not new like the other I received. In addition it was missing the manufacturers tag. The polystyrene packaging was torn from previously been taken out of the packaging I suspect. The rim of this table top had grey paint on it instead of white and the base black fabric was torn exposing a squint wooden piece which I take it helps maintain the base shape. It just wasn’t great and the comparison between the 2 tables was great. Although both had dimpled not smooth table top surfaces! I guess for future buyers at the very least you should state the surface is rough and dimpled and not smooth.
Отзывы о товаре
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (7)
Joanna
Rose & Grey
1 year ago
Hello
Thank you for your review.
I have checked over our Customer Service inbox and I have been unable to locate any communication from you regarding your order.
Please note, our Customer Service team are always more than happy to help however, they cannot assist if they're not made aware of any issues that may have occurred. We offer 100 day returns on all orders.
If you would like to discuss this further with our team, please kindly contact us on enquiries@roseadgrey.co.uk - We will then be able to investigate and assist accordingly.
Love from all at Rose & Grey x
Hello
Thank you for leaving us a 5* review.
We're so pleased to hear that you're happy with our service - Our customers deserve nothing less :)
Love from all at Rose & Grey x
Отзывы о товаре
Joanna
Rose & Grey
1 year ago
Hello
Thank you so much for your review.
We're so pleased that you love our Eucalyptus Spray as much as we do!
Love from all at Rose & Grey x
Ok, but it cost £7.50 to return the lamp which was faulty. I’d understand if I’d changed my mind but they shouldn’t charge for faulty goods.
Joanna
Rose & Grey
1 year ago
Hello
Thank you for your review.
We would never expect for any of our customers to pay the return fee on an item that is deemed damaged, there must has been some mistake when the refund was issued - Please note, a final refund has now been made, you should receive this payment shortly.
Please do reach out to us on any future order regarding the damage, we will then be sure to not charge for a return if one is made.
Love from all at Rose & Grey x
Отзывы о товаре
Joanna
Rose & Grey
1 year ago
Hello
Thank you for your email.
We're sorry to hear that the item arrived with an EU plug, this is due to the product being manufactured in the EU. Our warehouse team do send out a UK plug with each order, so we apologise if one did not arrive.
Please do reach out to us should this ever happen again, we would be more than happy to send the correct plug
Regarding the colour of the wood, thank you for letting us know - We will be sure to discuss this with our product/ photography team.
Love from all at Rose & Grey x
Дата покупки: 05/09/2024
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Great purchase
Joanna
Rose & Grey
1 year ago
Hello
Thank you so much for leaving us a 5* review - We're happy that you're happy!
Looking forward to seeing you on the website again soon!
Love from all at Rose & Grey x
Отзывы о товаре
Joanna
Rose & Grey
1 year ago
Hello
Thank you for rating our beautiful Mustard Yellow Short Vase with a gleaming 5* review.
I'm sure you've given this vase a stunning new home!
Love from all at Rose & Grey x
Дата покупки: 01/09/2024
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Disappointed in the product
Joanna
Rose & Grey
1 year ago
Hello
Sorry to hear that you're disappointed in the product you have received.
If you did want to discuss the product with us further, we would be happy for you to reach out to us directly on enquiries@roseandgrey.co.uk - We can then investigate further
Love from all at Rose & Grey x
Отзывы о товаре
Joanna
Rose & Grey
1 year ago
Hello
Sorry to hear that the plates you have received are smaller than expected - We can see that the measurements have been noted down in the product description.
Please do contact us on enquiries@roseandgrey.co.uk if you would like to discuss this further.
Love from all at Rose & Grey x
Hello
Thank you for providing us with such lovely feedback - We look forward to welcoming you to our site again soon!
Love from all at Rose & Grey x
Отзывы о товаре
Joanna
Rose & Grey
1 year ago
Hello
Thank you for providing 5* feedback on our lovely Blue Vintage Striped Tablecloth - We're so pleased to hear that you love it as much as we do.
I'm sure it will provide the perfect place for your home-made cakes.
Love from all at Rose & Grey x
Дата покупки: 25/08/2024
0
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Надежный клиент
Подтверждено Feefo
1 year ago
I have returned this item as it was the wrong size - I used your courier service to return the item at a cost of £10.00 however as yet I have not received a refund for the item - the item was...
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Joanna
Rose & Grey
1 year ago
Hello,
Thank you for your review - We're so sorry to hear that your refund took a little longer to arrive.
We strive to process returns and refunds as quickly as possible however, it can take slightly longer during busy periods in our warehouse. We can see that your refund has now been successful.
We look forward to welcoming you back to the site soon.
Love from all at Rose & Grey x
Дата покупки: 21/08/2024
0
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SW
Sue Walton
Подтверждено Feefo
1 year ago
Что Sue Walton сказал(-а) о Rose & Grey:
Extremely well packaged and very speedy service, thank you.
Joanna
Rose & Grey
1 year ago
Hello
Thank you so much for highlighting our speedy service - We always strive to deliver excellent service and we're pleased to see that it's being noticed.
We look forward to welcoming you back to the site soon.
Love from all at Rose & Grey x
Отзывы о товаре
Joanna
Rose & Grey
1 year ago
Thank you for providing our Blue Vintage Striped Tablecloth with a 5* review.
We are so pleased to see that you love this product as much as we all do here!
Love from all at Rose & Grey x
Joanna
Rose & Grey
1 year ago
Definitely a firm favourite here in the Rose & Grey office!
Thank you so much for leaving a 5* review.
Love from all at Rose & Grey x
Hello Arlene
Thank you for leaving such a positive review!
We are so pleased to hear that you're happy with your order and we look forward to welcoming you back on the site soon!
Love from all at Rose & Grey x
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.