I ordered a bottle 2 weeks ago and have not had any confirmation of dispatch from root7, despite the money being debited from my account. I have contacted them regarding this and not yet heard back.
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JC
Jennifer Crook
5 years ago
Дата покупки: 16/12/2019
Что Jennifer Crook сказал(-а) о Root7 UK:
Goods arrived on time and look lovely.
Rob
Root7 UK
5 years ago
Thanks so much for your review - we look forward to serving you again & Happy New Year : )
Отзывы о товаре
Rob
Root7 UK
5 years ago
Thanks for your kind words - it is a beautiful bottle ; )
Ordered a bottle on Tuesday didn’t get any shipment confirmation. Got in touch with company on Friday as no one got in touch with me. Then told the bottle is sold out and I shouldn’t have been able...
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Rob
Root7 UK
5 years ago
I am so sorry about this, totally our fault and just a bit of confusion our end as the Rose Gold bottle has been so popular. You should have been replied to as soon as you ordered on Tuesday and we really try to help customers straight away so I'm so sorry this has happened. We will be in touch today to try to rectify.
I really appreciated the great support from Mohamed working in the Customer Service Team. My old mug broke and it was important to me that I could replace it with a similar one, as this was a present...
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Rob
Root7 UK
5 years ago
Thank you so much for the feedback. Glad you are enjoying your mug and hope your Mum likes it too! :)
I ordered some mugs, they email me saying some of the mugs I ordered are out of stock and could i choose something on the site of equal value; I respond asking for a refund if those items I...
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Rob
Root7 UK
5 years ago
Hi Stephanie,
I'm so sorry about this. I have checked in our customer messaging system and we haven't received a message from you asking for a refund? All we have is our email to you asking how you would like to proceed and the case is marked as open and waiting for a response. If we had I promise we would have refunded you instantly.
I will go ahead and refund you now and I am genuinely confused as to why we haven't received your response and I'm really very sorry you had a bad experience.
Great website and easy checkout process. Cannot wait to receive my order! I have seen the products in hand before and they are amazing quality and good for the environment.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
