Hi Lauren! Thank you so much for taking the time to leave honest feedback, we really appreciate it. Recently we have found the couriers to be a little heavy-handed, and as a result, products are getting damaged. We would love to cut down on excess use of plastic and wrapping and are always looking for more sustainable ways to deliver our products safely. We hope you love your OneBottle as much as we do!
Best Wishes,
Ella Thomas
Customer Service
Root7
