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Отзывы о Rollagranola

http://rollagranola.com
Обслуживание
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Rollagranola больше не является активным клиентом Feefo
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Надежный клиент
2 years ago
Дата покупки: 16/05/2023
Missing delivery
Not yet received. I had a notification that it was to be delivered Friday. Now it’s showing delayed, but no sign of it.
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Sean
Rollagranola
2 years ago
Good afternoon, if there is an issue with delivery it is really helpful if you let us know directly so we can locate it and try to resolve for you. We will send you a private note now to try and resolve.
Надежный клиент
2 years ago
I understand how poor ratings can impact a supplier, but it’s important for you to understand how the choice of a poor courier can impact the customer experience. I’m still waiting for the delivery over 2 weeks after my original order.
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Sean
Rollagranola
2 years ago
Hiya, would be great for an review update now this issue has been resolved and rectified for future orders, thanks
Надежный клиент
2 years ago
Great product. Good customer service, but really need to change their courier. Product took 16 days to arrive and a lot of chasing. Painful.
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LN
Lee Newsum
Derby
2 years ago
Дата покупки: 16/05/2023
Что Lee Newsum сказал(-а) о Rollagranola:
Things went well
Things went well. The box the box came in was a little on the large side. The box only gave me 2 bowls-worth, so this would be a more occasional treat. Very nice granola, though.
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Sean
Rollagranola
2 years ago
Thanks for the review, we're glad you enjoyed the granola. Our boxes are in 400g for the oat based products, and 300g for keto/paleo lines. We will pass the comments on to our warehouse regarding outer packaging boxes.
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Надежный клиент
2 years ago
Дата покупки: 03/05/2023
Recommended.
Speedy delivery, excellent product,. Recommended, not the first purchase and will buy again.
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Sean
Rollagranola
2 years ago
Thank you! Delicious for brekkie, or indeed any time of day!
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Надежный клиент
2 years ago
Дата покупки: 22/04/2023
Great product :-)
I have been a customer of Rollagranola for a couple of years. Excellent recurring order service :-)
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Sean
Rollagranola
2 years ago
Thank you, we appreciate your repeat custom!
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VM
Veronica Maclean
Near Elgin
2 years ago
Дата покупки: 20/04/2023
Что Veronica Maclean сказал(-а) о Rollagranola:
Damaged Rollagranola
Sadly my granola arrived all crushed which was disappointing. It is almost powder.
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Sean
Rollagranola
2 years ago
Occasionally the product can settle within the box and we apologise that on this occasion, our granola looked disappointing through the window. Would be great to receive an updated review based on the replacement we have recently sent!
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MM
Mark McMillan
2 years ago
Дата покупки: 17/04/2023
Что Mark McMillan сказал(-а) о Rollagranola:
Fabulous
Very fast delivery and so tasty mmmm
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Sean
Rollagranola
2 years ago
Thanks, we're delighted you love our granola!
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BP
Barbara Pryce
2 years ago
Дата покупки: 06/04/2023
Что Barbara Pryce сказал(-а) о Rollagranola:
Withdrew reward points without sufficient notice (some service recovery offered) and using Evri to deliver is a nightmare. Seriously thinking of not purchasing again.
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Sean
Rollagranola
2 years ago
Sorry you feel this way. We had negative feedback about the rewards as it was hard to use and are aiming to improve service and ease of use which was the reason for removing the service. We sent out three emails and gave 4 weeks for our points to be used up and we then extended that date by a further two weeks to give everyone opportunity to use their points but do understand that emails do not always get through or read.
BP
Barbara Pryce
2 years ago
Agree it was a terrible reward process but your notifications should have been clearer I remain disappointed with your service. Also you have no responded to the use of Evri delivery service. They are not a good advertisement for your brand.
BP
Barbara Pryce
2 years ago
Just had a look through all emails - spam, trash and inbox and can find no notification by you of withdrawing the rewards process. Can you inform me when the emails were sent and to what email address? Thank you
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Надежный клиент
2 years ago
Дата покупки: 12/04/2023
Disappointed
Love the granola but really disappointed with the service. It took days from putting the order in to hearing it had been shipped. Still don’t know what day it will be delivered.
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Sean
Rollagranola
2 years ago
Hi, we're really sorry for the delay with your order. We do try to manage orders proactively but if there is a delay if you can get in touch with us directly we will do everything we can do to resolve the issue and ensure you receive your product promptly. Having checked tracking I can see it has not been delivered. We will get in touch privately now to get this sorted.
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SE
Sarah Evans
2 years ago
Дата покупки: 08/04/2023
Что Sarah Evans сказал(-а) о Rollagranola:
Lack of any communication
Difficult to review a product when you haven’t received your order. No updates emailed either so don’t know if it’s even been despatched.
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Sean
Rollagranola
2 years ago
Hiya, apologies for the delay in your order; it is out for delivery today. Would be great for an updated review once you've tried some!
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Надежный клиент
2 years ago
Дата покупки: 21/03/2023
I tried Rollagranola for the first time while training for the London Marathon and each flavour I've tried has been delicious. I've not had to worry about feeling hungry later on if I've chosen it...

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Sean
Rollagranola
2 years ago
Thanks for the awesome review, and good luck for the London Marathon!
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Информация о Rollagranola
Rollagranola are a family-run artisan food business, hand-making nutty, natural, delicious granolas. The business has built a range of products after listening to what people told them they wanted, so there is a granola for everyone... well almost. All products are packed with nuts, low or no added sugars and aim to fit people's lifestyle, whether thats gluten-free, vegan or simply people looking for good food, everything in a pack of Rollagranola is simple good stuff.
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07903833356
49 Knowl Piece, Wilbury Way, Hitchin, Hertfordshire, SG4 0TY, United Kingdom
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Информация о Rollagranola
Rollagranola are a family-run artisan food business, hand-making nutty, natural, delicious granolas. The business has built a range of products after listening to what people told them they wanted, so there is a granola for everyone... well almost. All products are packed with nuts, low or no added sugars and aim to fit people's lifestyle, whether thats gluten-free, vegan or simply people looking for good food, everything in a pack of Rollagranola is simple good stuff.