Отзывы о Riviera Travel

Thank you for your 4* review! We are so pleased to hear that you had such a positive experience on your Seine Paris and Normandy River Cruise. It's wonderful to know that you appreciated the sites, found our guides excellent, and that the staff on board were so efficient. We are also glad that our planning of visits met your expectations.

Thank you for sharing your wonderful experience on our Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you enjoyed the itinerary and found the ship, food, wine, and service to be superb. We truly appreciate you choosing Riviera Travel.

Thank you for your feedback and for taking the time to discuss your experience with us further today. We were sorry to learn that aspects of the holiday did not fully meet your expectations. We appreciate your comments regarding the hotels used during the tour, including your observation that two of the properties were hosting large teenage groups during your stay. We also note your feedback regarding the quality of the breakfasts provided. Please be assured that we have shared your comments with our Product Team for review as part of our ongoing commitment to maintaining and enhancing the quality of our hotel programme. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.

Thank you for taking the time to share your feedback about your recent Highlights of the Douro Valley & Salamanca River Cruise. We are delighted to hear that you found the boat excellent and that the food and service exceeded your expectations. We appreciate you sharing your thoughts on the excursions, and we are sorry to hear that some did not fully meet your expectations regarding travel time.

Thank you for your 5* review!

Thank you for taking the time to share your feedback. We are very sorry to hear that your journey was affected by flight disruption and apologise for the difficulty you experienced when trying to reach our emergency contact line. We appreciate how frustrating it can be when travel plans change unexpectedly and you're unable to speak to someone as quickly as you would like. We also understand your disappointment at arriving on board later than planned after a long day of travel. While the onboard team sought to provide refreshments following your arrival, we're sorry that the options available did not fully meet your expectations. Thank you for bringing these points to our attention. We value your feedback and hope that, despite the challenges at the start of your trip, you were able to enjoy the rest of your holiday and cruise experience.

Thank you for your detailed feedback. We are delighted to hear that you found the ship comfortable, enjoyed the high standard of catering, and appreciated the attentive service from our crew. It's also wonderful to know that the included tours were enjoyable and enhanced by the knowledge and professionalism of the local guides. We are sorry that the visit to Vienne could not take place as planned due to the lock issue. Unfortunately, situations affecting river navigation can occasionally arise and may require itinerary adjustments for operational and safety reasons. We also regret to hear that your arrival experience did not meet expectations, particularly regarding the airport transfer arrangements and the walk to the ship with luggage in very hot conditions. We understand how frustrating this must have been, especially at the start of your holiday, and appreciate you bringing these points to our attention. Thank you for sharing your balanced feedback. We are pleased that, despite these challenges, you were able to enjoy many aspects of your river cruise experience.

Thank you for taking the time to share your experience of the Rhine cruise with Riviera Travel. We are delighted to hear that you found the ship to be brand new and luxuriously finished, and that our staff provided you with such excellent service. It's wonderful to know that you enjoyed the beautiful scenery, particularly between Cologne and Koblenz. We appreciate you recognizing the professionalism of our organisation, especially in navigating logistical challenges due to water levels. We're thrilled you would highly recommend us.

Thank you for your feedback. We are pleased to hear that you enjoyed the scenery and that your Tour Manager helped make your holiday a positive experience. We are, however, sorry to learn that you felt disappointed with aspects of the service provided. We would always encourage guests to raise any concerns with their Tour Manager during the holiday, as this gives us the opportunity to investigate and address matters at the time wherever possible. Should you wish to provide further details regarding your concerns, please write to our Guest Relations team within 28 days of your return, in line with ABTA guidelines, and they will be happy to review and respond accordingly.