One matter of dissatisfaction was the accommodation at the Battle Fields Lodge. Whilst the rooms were well equipped, they were 'very tired' in appearance, however, the worst aspect was the food, we...
Hi Anne,
Thank you for taking the time to review your recent experience with us on your trip to Montenegro.
I am pleased to see that you had an enjoyable experience overall, however, it is clear that there are areas of the tour that fell short of your expectations, most notably some of the excursions included within the itinerary and the length of coach transfer required to visit these destinations.
Regrettably, due to the geography of the region the coach transfers can be difficult to avoid. There is always a fine balance to be made between giving enough time and variation in locations visited to do justice to the visit and ensuring the day is not too tiring and we appreciate the feedback we receive from our clients in this regard. Your feedback on how interesting these visits are has also been noted and forwarded to our Product Manager for their review; thank you for the feedback.
I would encourage you in future to call our reservations team to discuss the length of coach transfers included on our tours and you can ask as many detailed questions as you wish about the itinerary content as well, so that you can make a fully informed decision as to whether or not the trip is suitable for you before booking.
Thanks again for your feedback and if you wish to expand further on your comments, then we would encourage you to write into us at info@rivieratravel.co.uk.
Kindest Regards,
Jack Bailey
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
