We are delighted to hear that you had a very enjoyable holiday and that your courier, Nicolas, contributed so positively to your experience. It sounds like he was an invaluable part of your trip, providing helpful information and excellent suggestions. We are also pleased that the Victoria Hotel in Brig and Silvretta in Klosters met your expectations and served as excellent bases for your travels. We appreciate you sharing your feedback about your holiday in Switzerland.
Efficient, excellent web site, helpful agents and first class Tour Manager on site. Whole service superb, but as previously mentioned hotel's 4 star rating is questionable.
Riviera Travel
Riviera Travel
9 days ago
Thank you for your feedback regarding your recent experience with Riviera Travel. We are delighted to hear that you found our website efficient, our agents helpful, and your Tour Manager to be first-class. It's wonderful to know that you considered the overall service superb. We appreciate you sharing your thoughts on the hotel's rating and will take this on board.
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Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback on your recent trip to Paris. We are so pleased to hear that you had a thoroughly enjoyable weekend and that your Tour Manager, Johnathon, made your experience such a delight. It's wonderful to know his caring approach, clear communication, humour, and patience were so appreciated. We are also glad you found Paris Nord smooth and efficient, and that you loved the whole weekend. We appreciate your recommendation and hope to welcome you on another organised trip in the future
Overall good, a bit disappointed with undercooked vegetables on a couple of nights as well as overcooked fish.
Riviera Travel
Riviera Travel
9 days ago
Hello Paul,
We're so pleased to hear you enjoyed your trip overall. We are sorry to hear about your disappointment with the vegetables and fish on a couple of evenings. We appreciate you bringing this to our attention.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
9 days ago
Hello Paul,
Thank you for taking the time to share your feedback on The Seine, Paris and Normandy River Cruise. We're so pleased to hear that you had an overall great holiday with us. We appreciate you highlighting that you experienced a few issues with overcrowded excursions and will certainly take this on board.
Kind regards,
Riviera Travel
Exceptional. When we were stranded by cancelled flights they really stepped up to look after us. Very reassuring!
Riviera Travel
Riviera Travel
9 days ago
We're so pleased to hear about your exceptional experience and that we were able to provide reassurance during a challenging time. It's wonderful to know our team stepped up to look after you.
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Riviera Travel
Riviera Travel
9 days ago
Thank you for your wonderful review of our Puglia, Lecce and Vieste - Undiscovered Italy tour. We are delighted to hear that you found the tour to be well organised, with an energetic and helpful tour manager, and that the hotels and staff met your expectations. It's also great to know that you enjoyed the tours and found them to be very good, revealing a fascinating part of Italy. We appreciate you highlighting our support during the air traffic control IT failure and are pleased we could find excellent accommodation for you during the extended stay. We understand that the unseasonably high temperatures presented a challenge, but we are glad it did not detract from your overall enjoyment. We hope to welcome you on another Riviera tour soon.
Sharlene excellent tour guide even tho brought in at short notice
Riviera Travel
Riviera Travel
9 days ago
We are delighted to hear that Sharlene provided you with an excellent experience. It's wonderful to know that her efforts were so appreciated, especially given the circumstances. We truly value your feedback.
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Riviera Travel
Riviera Travel
9 days ago
Thank you for sharing your feedback on your recent holiday. We are delighted to hear that you enjoyed the scenic aspects, the hotel, the small group, and the tour manager. We also appreciate your comments regarding the itinerary and the border crossing experience.
Дата покупки: 10/09/2026
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Подтверждено Feefo
9 days ago
The Riviera service was as expected, I had asked for assistance and found it booked on all flights and at the hotel. The information I received was clear.
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your experience. We are delighted to hear that our service met your expectations and that the assistance you received was helpful and clearly communicated. We appreciate your positive feedback.
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Riviera Travel
Riviera Travel
9 days ago
We're so pleased to hear that you had an excellent holiday and that our tour guide Simon was able to make everyone feel included with his calm and professional approach. It's wonderful to know you found the hotel quiet and comfortable, and that you enjoyed your evening meals there. We appreciate you sharing your feedback regarding the breakfast service and the Riviera dinner.
Дата покупки: 14/09/2026
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Подтверждено Feefo
10 days ago
Riviera Travel
Riviera Travel
9 days ago
Hello
Thank you for taking the time to leave your review.
Kind Regards
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Riviera Travel
Riviera Travel
9 days ago
Hello,
We are sorry to hear that your experience was not entirely satisfactory. We appreciate you taking the time to share your feedback, and we hope that future experiences will be more positive.
Kind regards,
Riviera Travel
The service was faultless throughout. But that is what is expected of Riviera Travel.
Riviera Travel
Riviera Travel
9 days ago
It's wonderful to hear that you found our service to be faultless. We truly appreciate you taking the time to share your positive experience with us.
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Riviera Travel
Riviera Travel
9 days ago
It's wonderful to hear that you found your Burgundy, the River Rhone & Provence Cruise to be outstanding. We are delighted that you enjoyed the Lord Byron, the superb dining experiences, and the excellent tours around Arles, Avignon, and Lyon. We appreciate you highlighting the helpfulness and knowledge of our staff, both at home and on board. It's fantastic to know that you felt your holiday was well worth the money.
On booking Riviera Staff were good, with good communications.
The Staff on the Douro Cruise were very good and helpful. Diana the Cruise Manager exceptionally so.
Riviera Travel
Riviera Travel
11 days ago
Thank you for your 5* review !
We are delighted to hear that you had a positive experience with our staff both during the booking process and on your Douro cruise. We appreciate you highlighting Diana's excellent service as Cruise Manager.
Надежный клиент
10 days ago
I did not give you 5* review ! The cabin was not clean as it should have been.
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Riviera Travel
Riviera Travel
11 days ago
Thank you for your 5* review!
We are delighted to hear that you found the cruise on the Douro to be very scenic and enjoyed the interesting lock system, as well as the port tasting stops. It is wonderful to know that Salamanca was a particular highlight, and we acknowledge your wish for more free time there. We appreciate you sharing your feedback regarding your first Riviera Cruise experience.
Надежный клиент
10 days ago
You said the boat was due a refurbishment. Refurbishment is not what it needs, the public areas were fine my Cabin was not. It was not clean as I explained before. Dirty carpets, dirty toothbrush glasses, one actually had mould in it. Staff didn't always empty bins.
Our experience with Riviera was mixed. When we first booked, the service felt like four stars, but this dropped to two stars due to the lack of communication in the two weeks leading up to our...
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Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had a wonderful holiday with us, and that the crew of the Riviera Rose provided you with excellent service. We appreciate you sharing your feedback regarding your pre-departure communications, and we will certainly take your comments on board.
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Надежный клиент
10 days ago
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that your holiday was exceptional from the moment you stepped out of Porto airport. It's wonderful to know that the Riviera team were there to greet you, setting the tone for the superb service you experienced. We are delighted that the Riviera Rose met your expectations and that your cabin was comfortable and well-serviced. It's also great to hear that you enjoyed the excellent food and the all-inclusive drinks package. We're particularly glad that the Chef's Dinner was a memorable highlight and a perfect conclusion to your truly wonderful week. Thank you for sharing your positive feedback.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.