Отзывы о REFINA & EIBENSTOCK

Hi Thank you for taking the time to give us your feedback and I am sorry that you didn't receive a good service for delivery. For long lengths over 1m we use a third party courier service. You should have received an email from this company to advise when delivery was going to be made. All the couriers that we use should obtain a signature on delivery but unfortunately in your case this hasn’t happened. Please accept my sincere apologies. I have relayed this error with the courier company and stressed to them that we need signatures for deliveries and that items shouldn’t just be left

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Thank you for your feedback. Sorry to hear that you have had problems with our service. We do try and keep the website up to date as much as possible but as orders come through over the phone as well as on the web we cannot always guarantee stock levels. You should have been kept in the know with regards to your order status and please accept my apologies that this did not happen in this case. I will pass your comments on to the sales department

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