I find the passenger lounges very stressful. Compared to wightlink the lounges seem overcrowded, and uncomfortable. I have a sensory processing disorder which makes hearing certain sounds/smells...
I always find the staff very polite & efficient on the ferries. The ground staff have yet to learn customer service skills though. The ferries always run to time unless the weather prevents this....
I travel with Redfunnel frequently and on many ocassions we have found probloems with seating, there is nothing more fustrating than having to stand for the whole of the hours crossing.
Very slow staff at coffee shop, broken toilets, not enough seating lots of people sat on the floor!
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
Good price compared to Wightlink ,
My only criticism would be, is you would pick more customers by running an hourly service , at the moment the gap between sailings puts a lot of people off...
Although the serviceis pretty good the fares are far too expensive for Island residents, they should be a flat fare all year round which would encourage people to use the service MUCH MUCH more,...
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Дата покупки: 09/12/2013
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Подтверждено Feefo
12 years ago
People sitting on floor, not enough seats. Loos not working...but otherwise good.
Ferries on time, all clean and tidy, especially the toilets.
I do feel the crossing is expensive. There are times when I could go from Dover to Calais for a similar price!
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.