Disgusted - if I could put less than one star I would!!!
CX
Real Insurance
2 years ago
Hi Natalie,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
I would appreciate the opportunity to escalate your feedback and request for contact on to our team to assist you further. Can you please confirm if you would like your concerns addressed and I can have this arranged on your behalf.
Kind regards,
Scott
Отзывы о товаре
CX
Real Insurance
2 years ago
Hi Natalie,
Thank you for reaching out to share your review and your feedback with us.
I am deeply sorry to hear of your dissatisfaction and have escalated this matter to our Resolutions team to review further and be in touch with you to discuss in more depth.
Kind regards,
Alisa
Дата покупки: 16/04/2024
1
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DP
Dragosavka Kacarova Petrovic
Подтверждено Feefo
Sydney Australia
2 years ago
CX
Real Insurance
2 years ago
Hi Dragosavka,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Дата покупки: 03/04/2024
0
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Надежный клиент
Подтверждено Feefo
2 years ago
CX
Real Insurance
2 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Отзывы о товаре
Дата покупки: 02/04/2024
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Pretty good service
CX
Real Insurance
2 years ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Отзывы о товаре
Дата покупки: 26/03/2024
0
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Надежный клиент
Подтверждено Feefo
2 years ago
The lady who did the consultation was well versed on the product.
But I found the process very long winded, compared to other insurance companies I contacted for a quote.
CX
Real Insurance
2 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
We are pleased to hear of the service that you received when speaking with our team member and value the feedback that you have provided us.
Kind regards,
Alisa
Pathetic,worst company that I have ever dealt with,in my entire life,yet Hannover underwritten companies are normally good to deal with
CX
Real Insurance
2 years ago
Hi Malcolm,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team.
I have passed your feedback on to our team to look into and be in touch with you.
Kind regards,
Alisa
CX
Real Insurance
2 years ago
Hi Malcolm,
I understand that one of our team members has been in touch with you to assist you further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Отзывы о товаре
CX
Real Insurance
2 years ago
Hi Malcolm,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team.
I have passed your feedback on to our team to look into and be in touch with you.
Kind regards,
Alisa
CX
Real Insurance
2 years ago
Hi Malcolm,
I understand that one of our team members has been in touch with you to assist you further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Дата покупки: 20/02/2024
1
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PC
Paul Cassidy
Подтверждено Feefo
2 years ago
Что Paul Cassidy сказал(-а) о Real Insurance:
Very helpful and the person was extremely nice and explained everything to me
CX
Real Insurance
2 years ago
Hi Paul,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Отзывы о товаре
Дата покупки: 07/03/2024
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Quick and Easy
CX
Real Insurance
2 years ago
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
Отзывы о товаре
Дата покупки: 05/03/2024
0
Поделиться
Надежный клиент
Подтверждено Feefo
2 years ago
Easy to deal with. Very easy process for new home and contents insurance
CX
Real Insurance
2 years ago
Hi there,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
