The person gave me the information I expected, everything was fast
CX
Real Insurance
1 year ago
Hi Oscar,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
the service yesterday was ok. the service i received when i took out a previous policy was not honest and i was not given all the relevant information. not happy
CX
Real Insurance
1 year ago
Hi John,
Thank you for sharing your review with us, I am deeply sorry to hear about any dissatisfaction caused during your interaction. Please let me assure you this is not the experience we would like to leave for our customers and we take all feedback onboard in order to improve how we assist our customers.
We would like the opportunity to discuss your policy with you and address any concerns that may be outstanding.
Can you please confirm if you would like to be contacted and I can arrange for one of our team members to be in touch on your behalf.
Kind regards,
Scott
Отзывы о товаре
CX
Real Insurance
1 year ago
Hi John,
Thank you for sharing your review with us, I am deeply sorry to hear about any dissatisfaction caused during your interaction. Please let me assure you this is not the experience we would like to leave for our customers and we take all feedback onboard in order to improve how we assist our customers.
We would like the opportunity to discuss your policy with you and address any concerns that may be outstanding.
Can you please confirm if you would like to be contacted and I can arrange for one of our team members to be in touch on your behalf.
Kind regards,
Scott
Hi John,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Hi Navindra,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it. Kind regards,
Scott
Hi there,
It is wonderful to hear of the value that you have found in your cover and of the excellent service that you received when speaking with our helpful team member.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Was provided misleading information and requested to make an immediate payment to receive a CoC that day, which never eventuated.
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
Отзывы о товаре
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
your feedback has been passed along to our team for review. I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
Easy to deal with lovely to speak with on phone and very helpful.
CX
Real Insurance
1 year ago
Hi Nicole,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Professional, no hard sell & friendly consultants. In my case, very respectfull with the death of my late husband. I was very touched by a bouquet of very beautiful flowers sent to me by my case...
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CX
Real Insurance
1 year ago
Hi Gloria,
Thank you for sharing your review with us, I am sorry to hear about your late husband, I would like to share my condolences with you. I am glad to hear about your appreciation for the flowers and that you have enjoyed the service that was provided.
It is a pleasure to hear such lovely feedback, we really appreciate it.
Kind regards,
Scott
The service from Luke was outstanding and he is the perfect example of excellence. When he said he'd call me back he followed through.
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your great feedback regarding the service provided by Luke, it is lovely to hear about your satisfaction. We appreciate you letting us know about your thoughts as we have passed along your kind words on your behalf.
Kind regards,
Scott
Отзывы о товаре
Дата покупки: 19/08/2024
0
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NJ
Nilesh Jain
Подтверждено Feefo
1 year ago
Что Nilesh Jain сказал(-а) о Real Insurance:
Great
CX
Real Insurance
1 year ago
Hi Nilesh,
Thank you for taking the time in sharing your review with us, we really appreciate it.
Kind regards,
Scott
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
