Each time I have phoned with a query the staff who answer are brusque almost to the point of rudeness. They are the client's first contact with the company.
There does not seem to be any mechanism...
читать еще
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We am very sorry you have a negative impression of our telephone staff. Training is a continual process are always looking to improve. We know many clients would like to see more connections from Northern airports, particularly Manchester and we are continually striving to provide these. it is always good to hear you enjoyed the hotel and felt the leader was excellent.
David Kay
Product Manager
As always, booking online is so easy,, plenty of info available about the tour to ensure you are choosing the right one. Queries easily attended to by email . Always pleased with the choice of walks...
Generally I have always enjoyed ramblers hols this the worst ,bookings /communication with ramblers office staff good, helpful
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your feedback. I understand my colleague in our Customer Service Department contacted you by phone to discuss these issues. We are now looking forward to welcoming you on your next Ramblers Worldwide Holiday early in the new year.
David Kay
Product Manager
We find that the booking service,easy ;any queries are usually responded to quickly'T he trip info booklets and tour descriptions cover all our queries. For Australian walkers, we do find that we...
читать еще
Отзывы о товаре
Дата покупки: 03/02/2014
0
Поделиться
Надежный клиент
11 years ago
Very good service for people overseas booking by e mail
Service was good - however as mentioned on evaluation form, it was disappointing that there was no response (in advance as preferred or any apology retrospectively) from Ramblers Office to email re...
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.