Once again efficient,just one small point,as I took out insurance via your accounts department why couldn't sales wait & just send out one set of confirmation papers instead of two-seems a waste of...
читать еще
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your comments - it looks like following your booking on 1 July your booking confirmation documents were printed for despatch the following morning.
Your additional insurance purchase at 4.10pm on the 2nd July was made too late for the original paperwork to be recovered from our postbag before collection at 4.30.
We do try to avoid unnecessary printing (and recycle and reuse paper which has only been printed on one side for printing documents for internal use only).
I hope this helps - in any event, enjoy your next holiday with us to Norfolk in September.
Angus Russell
Planning Manager
We thought that we were entitled to an upgrade on our cabin as we had booked 6 months in advance. Ramblers could not give us this information on booking, however we were kept informed by staff by...
читать еще
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks very much for your feedback. At the time our brochure went to press, the cruise line had anticipated being able to allow us to offer these upgrades this was advertised in good faith. Regretfully, due to limitations on the availability of these higher grade cabins, the cruise line subsequently had to withdraw this opportunity to upgrade on both your original and second choice of holiday.
We're sorry for the delay in confirming your booking as we liaised with the cruise line and tried to obtain the anticipated upgraded cabin, however we are delighted you've decided to travel and are now looking forward to your cruise.
I'm sailing to the Canaries myself later this year - so am confident you've made a good choice of holiday!
Angus Russell
Planning Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.