The Ramblers leader ws excellent but as I said in my feedback to Ramblers I object to paying transport to the walks. These holidays are walking holidays so of course we need to get to the start of...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your review. We are delighted to read that you very much enjoyed walking in the Azores with an excellent leader.
We fully appreciate your point of view regarding local expenses. We do include local transport for some of our products e.g. Adagio Holidays, Cruise & Walk, UK holidays and almost all of our long haul holidays. This is because these holidays have more fixed itineraries. The reason we haven’t included costs on short haul holidays is to ensure flexibility of the itinerary. We pride ourselves on the quality of our leaders and give them the scope to choose the right programme for any particular week based on local conditions and the general ability of the group. In addition, clients often like to opt out and do their own thing on certain days and would feel aggrieved if they had paid in advance for transport which they did not use. We do give a clear indication in the Holiday Information sheet of the suggested amount to take to cover local costs and entrance fees. To date this has worked well but in light of your comments we will once again review this subject.
Julie Pinnell
Customer Relations Controller
Надежный клиент
11 years ago
I'm sorry I do not agree with your reply regarding transport costs and I do not agree that people will be aggrieved if they have to pay in advance for transport costs, it is their choice not to walk on what is a WALKING HOLIDAY.
I have been on quite a few walking holidays where the transport has been included and indeed HF are doing this now. If people choose to do their own thing on a holiday for one or two days or whatever, the fact remains that these are organised walking holidays that the majority of us have booked for. I would not dream of paying for a walking holiday with Ramblers if I did not intend to walk!
I have always considered that your comments regarding transport costs have been an excuse for getting more money out of us. I recently discussed this subject with a person who does not go on Ramblers holidays, for her own reasons, and she was appalled to hear that we have to pay transport costs on top of what are expensive holidays.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.