RAC Members enjoy access to an enormous range of motoring products and services throughout their driving lives, ranging from the familiar and much appreciated roadside assistance in the event of a breakdown to continually updated legal and technical advice and up-to-the-minute travel information.
Apologies that you did not receive service from us and that your friend faced delays, should you wish to raise this as a formal complaint please email the full details including your policy and contact number to care@rac.co.uk.