Good Afternoon,
Many thanks for taking the time to leave honest feedback with us.
After exchanging emails with Mark, we hope your comments have now been addressed to your satisfaction.
As discussed, as a gesture of goodwill we have refunded a further £45 to cover the cancellation charge retained. We have also spoken to the team in question and put measures in place to ensure this does not happen again.
As you have accepted our apology and gesture of goodwill, we will be in touch next year in an effort to win back your business.
Kind Regards,
Chris
