Although the location wasn’t apparent when ordering, the bearings I ordered shipped to Iowa came overseas from England in less than 7 days. The local vendor we regularly use couldn’t provide them...
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Meghan S
Quality Bearings Online
3 years ago
Thank you for your great comments! I'm sorry you weren't able to see where we are based and where we ship from on our website. I'd be happy to point you to that information for next time, jsut get in touch with the Customer Service or Sales team and we'd be happy to help.
Thanks agian for your review!
Fast & friendly service. They quickly responded to a glitch I made in the order. The part was delivered quickly and correctly.
Meghan S
Quality Bearings Online
3 years ago
Thank you so much for your wonderful comments and 5 Star rating! We're so pleased you felt taken care of by our team and look forward to working with you again soon.
Отзывы о товаре
Дата покупки: 04/11/2022
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David Ramsey
Подтверждено Feefo
Science Hill, USA
3 years ago
Что David Ramsey сказал(-а) о Quality Bearings Online:
Gave an option for express shipping however was an overseas shipment and took twice as long and when I called the gentleman was a complete a** about it! I will pay more for my bearings before I will...
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Meghan S
Quality Bearings Online
3 years ago
David,
First of all, thank you for sharing your concerns with us and bringing the issue to our attention. While it's never easy to hear negative feedback, we always appreciate receiving honest critique from our customers.
With respect to your order, I investigated the details with the team internally and with DHL directly, and we have been able to put together a timeline of the events that led to the delayed delivery.
My colleague, Simon, has been trying to contact you via phone to offer an explanation and a solution but has been unsuccessful so far.
We are very sorry for the inconvenience caused and how unsatisfactory you found your order experience with us. By way of apology and as a goodwill gesture, we will be refunding your order in totality. Later today, we will try to contact you again and will send you an email directly with further details.
I can completely understand your frustration in having undergone such delays. However, I hope this refund goes some way to making amends. Our service standards and customer service reps are some of our greatest strengths and most highly praised attributes. I'm truly sorry that this wasn't your experience with us, and I hope you can give us a chance in the future to make a better impression.
You can expect contact from us later today, but should you have any questions in the meantime or wish to discuss this further, please feel free to contact us at +646 465 8494 or via email at customerservice@qualitybearingsonline.com.
Thank you,
Meghan
Отзывы о товаре
Дата покупки: 03/11/2022
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John Sokalski
Подтверждено Feefo
Montreal, Quebec, Canada
3 years ago
Что John Sokalski сказал(-а) о Quality Bearings Online:
My shipment had a bit of a delay and I wrote an email to inquire about it. Richard replied to me in a very timely manner and explained what happened. He was very polite and serious, and I was glad he...
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Meghan S
Quality Bearings Online
3 years ago
Thank you so much for your lovely feedback, Medrihan! We agree with you, Richard is great! I'll make sure your comments get back to him, I'm sure he'll really appreciate hearing it.
Thanks again!
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.