Отзывы о Quality Bearings Online

Thank you so much for your feedback, Juan. I'm very sorry to hear that the shipping on your order took longer than expected. I will be looking into this for you and, if there's anything we can do to prevent this happening in the future we'll be sure to make tat change. Please feel free to get in touch with us if there's anything we can do to help you in the mean time. customerservice@qualitybearingsonline.com +646 465 8494

Thank you so much for your wonderful review, Sean! We really appreciate your feedback and the 5 stars, and we look forward to seeing you back again soon.

Thank you for the 5 Stars!

Thanks so much, Craig! I'm so glad to hear you were happy with your experience and we'll look forward to seeing you back again soon!

Thank you for the 5 Stars! We appreciate the lovely feedback

Thank you so much for your amazing feedback and 5 Star rating, Greg!

Thank you for your wonderful feedback and 5 Stars!

Thank you for your feedback and 5 Star rating!

Thank you for your feedback and for bringing this to our attention. First, please let me apologise for the delay you experienced with your order. I'm very sorry to hear that you were disappointed in the service you received. I can see that you placed on order on the Monday, but it wasn't delivered until the following Thursday, which is far too long to have waited. As such, I have looked further into the order and shipping history. Your order was despatched from our warehouse on the 31st Jan, the day after you placed the order, on a DHL Express delivery service. The order should therefore have been delivered by Friday 3rd at the very latest, but DHL state they needed more information to complete the delivery and then passed the shipment over to a third-party agent. It's not clear why they have done so in this instance, but it is something we will be speaking to them about. Unfortunately, this delay was completely out of our control, but you shouldn't have had to wait so long for your order. By way of an apology, and as a goodwill gesture, I'd like to refund your shipping cost in full. I will be sending you an email directly with more information, but in the meantime, if you'd like to get in touch with us please feel free to do so at customerservice@qualitybearingsonline.com or call on +6464658494. Once again, please accept my apologies on behalf of the team here, Meghan Customer Service at Quality Bearings Online

Hi Eric, Thank you for bringing this to our attention and leaving us your feedback. I've been looking into your order and, first of all, let me apologise for the delay you have experienced. Please accept my apologies on behalf of the team. I have tracked your order and the shipment is out for delivery today (6th Feb 23). However, I can see that there were delays during the shipping process which we will be speaking to UPS about, as it's not clear what has caused them. This is not the usual service we deliver, nor is it the standard we are known for and pride ourselves on. As such, I'd like to refund you the full cost of your shipping by way of an apology. We missed the mark but we'd like to try and put it right. I'll be speaking to our accounts team this morning and someone will be in touch with you to confirm the refund has been processed. Once again, I do apologise for the delay. If you'd like to speak further to a member of our team about this, please feel free to get in touch via customerservice@qualitybearingsonline.com or by calling on +6464658494. Thank you Meghan Customer Service at Quality Bearings Online