Progrow больше не является активным клиентом Feefo
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Надежный клиент
11 years ago
Item delivered on time and well packaged
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Надежный клиент
11 years ago
Returns are harder than they ought to be
Returns are harder than they ought to be
Progrow Ltd
Progrow
11 years ago
We know of no CFL lamp for sale in the U.K that is not made in China. The lamp you received is not as you state a 'cheap chinese knock off'. We offer a comprehensive returns procedure for any defective item and only supply the best quality items we can. The amount of time and expense dealing with returned defective items means it is counter productive for us to offer a comprehensive returns procedure and then sell inferior products. As i understand your defective lamp was excahnged for you. I will try to contact you tomorrow to discus how you feel our returns procedure could be easier for you.
We thank you for your feedback.
progrow team.
Надежный клиент
11 years ago
If you did operate a comprehensive returns policy then it would be counter productive to sell inferior products. However on the flip side if you sell inferior products then you want a poor returns policy. It has taken me 2 phone calls and some emails and 30 mins + of my time and 8 days to get a £22 bulb replaced. You should provide a returns form with the order, that would eliminate most of the problems. Though the delivery of the new light was good I haven't tested it yet. I was never contacted to discuss returns procedure. PS You shouldn't have comments available if you don't want people to leave them,
Надежный клиент
11 years ago
Called to resolve issue and sent out new bulb quickly. Good service in the end. Would use company again
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Надежный клиент
11 years ago
Super fast delivery awesome and easy service to use
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Надежный клиент
11 years ago
Been buying from them for a number of years. They've never let me down. Pretty…
Been buying from them for a number of years. They've never let me down. Pretty much the only mail order people I buy from if I dont go local.
Progrow Ltd
Progrow
11 years ago
This makes us Happy, we're glad we're doing the right thing, Thank you for your feedback!
progrow team.
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Надежный клиент
11 years ago
fast delivery, A+ service.
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Надежный клиент
11 years ago
next day delivery,
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Надежный клиент
11 years ago
Good service all round.
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Надежный клиент
11 years ago
Great service thank you. 5*********
Great service thank you. 5*********
Progrow Ltd
Progrow
11 years ago
We're very glad to hear that thank you!
progrow team.
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Надежный клиент
11 years ago
Very quick delivery, items well packed. If only all online retailers were like this!
We retail a full range of hydroponic, indoor gardening and greenhouse supplies at competitive prices. We offer friendly informed advice on the best systems and equipment to ensure enjoyable, rewarding indoor gardening all year round.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We retail a full range of hydroponic, indoor gardening and greenhouse supplies at competitive prices. We offer friendly informed advice on the best systems and equipment to ensure enjoyable, rewarding indoor gardening all year round.
