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Отзывы о Channel Islands Direct | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Просмотр всех 1,957 отзывов

Надежный клиент

Подтверждено Feefo

2 years ago

Don’t tell the customer that someone would be at the airport to meet them and leave them at the airport for twenty five minutes wondering what was happening. Get the hotel booking right! Tell the...

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Joanne G

Channel Islands Direct

2 years ago

Thank you for sharing your feedback. We apologise for any inconvenience you experienced during your arrival transfer. In order to assist our clients in case of any issues, we do provide a contact telephone number for the transfer company on your itinerary. Regarding the hotel booking, we apologise for any confusion or lack of clarity that may have occurred. We understand the importance of providing our clients with accurate information regarding the locations of our hotels. Your valuable feedback has been duly noted, and we will take it in to consideration as we continuously strive to improve our services.

Надежный клиент

Подтверждено Feefo

2 years ago

Fantastic weekend break

Efficient service keeping me, the customer informed of the progress of the booking. Helpful reminders came through at regular intervals to ensure that I hadn't forgotten the essential things like...

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Belinda Fricker

Подтверждено Feefo

2 years ago

Что Belinda Fricker сказал(-а) о Channel Islands Direct:

Phone calls answered quickly, very helpful, we had flight cancelled, contacted them and they rebooked us on later flight, very efficient , would definitely use again and would recommend them.

Надежный клиент

Подтверждено Feefo

2 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (3)

Fantastic all the way

Perfect holliday all the way Will be going again

Maureen Bliss

Подтверждено Feefo

2 years ago

Что Maureen Bliss сказал(-а) о Channel Islands Direct:

Good hotel, road is very noisy and busy in front.

Excellent communication, good price BUT…people were given upgrades because they had requested one, wasn’t aware this was possible. Also, we literally had a room WITH NO VIEW, it had an opaque...

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Wendy Scott

Подтверждено Feefo

2 years ago

Что Wendy Scott сказал(-а) о Channel Islands Direct:

Great from start to finish

This was a relatively “last minute” decision. I found Channel Islands Direct offering packages for dates that fitted with my plans at a price I was happy to pay. I was taking a 90-year old parent...

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Надежный клиент

Подтверждено Feefo

2 years ago

We booked the 7 night Guernsey Discovery for 2 couples. Everything was well organised, including flights, transfers and excursions. Very helpful in arranging for each couple to pay separately. We...

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Надежный клиент

Подтверждено Feefo

2 years ago

Very pleased with the service

They communicated very well with updated emails and were very helpful when I wanted to change our flight times

Garry John John Ward

Подтверждено Feefo

Warwick

2 years ago

Что Garry John John Ward сказал(-а) о Channel Islands Direct:

very poor services

better communication with their paying guest, they offer a very poor services they let my room out to someone else even though I had paid in full for the week just because my flight was a day late.

Joanne G

Channel Islands Direct

2 years ago

Thank you for your feedback regarding your recent short break in Guernsey. We were sorry to learn of the unexpected delay in Birmingham Airport that resulted in you missing your outbound flight, as well as the issue you encountered upon arrival at Saints Bay. After reviewing your booking, I confirmed that a team member had already been in contact with you and offered a goodwill gesture to address the inconvenience you experienced. We do hope that despite the initial challenges, you were able to enjoy your time in Guernsey.

Надежный клиент

Подтверждено Feefo

2 years ago

Excellent

They were very helpful from the start and booked us the hotel and the rooms that we requested. All paperwork very straightforward and agents helpful and knowledgeable.

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