PBM is a customer-focused building management company
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Оценок за прошлый год:
Premier Block Management больше не является активным клиентом Feefo
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Надежный клиент
Подтверждено Feefo
5 years ago
Speedy service
Sam was speedy and efficient! I explained that the grass for our property hasn’t been cut for a while and that we would appreciate if this could be looked into straight away. Within a few days he has...
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Amelia
Premier Block Management
5 years ago
Thanks so much for your feedback, much appreciated!
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Надежный клиент
Подтверждено Feefo
5 years ago
Thank you Georgia
Very helpful
Amelia
Premier Block Management
5 years ago
Thanks very much for your feedback :)
3
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RS
Rated Support Services
Подтверждено Feefo
5 years ago
Что Rated Support Services сказал(-а) о Premier Block Management:
Amazing, always prompt responses and very knowledgeable about the account. This is service at its best worth every star. Thank you
Amelia
Premier Block Management
5 years ago
Thanks so much for your feedback, greatly appreciated!
3
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JO
Johnny
Подтверждено Feefo
5 years ago
Что Johnny сказал(-а) о Premier Block Management:
Parking issue
Bethany Massey helped me out a lot with the cancellation of my parking fine.
As the parking company when I wrote to them were willing to charge me for parking in my space.
Amelia
Premier Block Management
5 years ago
Thanks so much for your feedback!
2
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Надежный клиент
Подтверждено Feefo
5 years ago
Considering how much Leaseholders pay for the service via the Service Charges the response to issues in general are both slow and solutions disappointing. Even when PBM are aware of urgent issues,...
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Amelia
Premier Block Management
5 years ago
Thanks for your feedback, sorry to hear you haven't had a good experience.
In relation to the lift, this was taken out of service by the lift maintenance contractors as a repair was required. This information was communicated back to leaseholders via email and SMS to update accordingly. Updates throughout the process have been sent also.
The Residents Association for this block was updated on 8th April following the engineer report, this determined a significant repair was required for the compensating chains and guides for the lift. A second quote was obtained to ensure competitive pricing. Following this the repair was instructed on 15th April, and the works began on 20th April.
During this time it was recognised that the full scope of repairs were not required and the engineer was able to address the underlying fault, ultimately resulting in a saving towards service charge costs. The lift was returned back into service on 22nd April and correspondence sent to leaseholder to confirm.
With regards to repairs of such costs, it is imperative we obtain a second opinion and ensure competitive quotations. We also must rely on the advice of lift specialist and requirements to take place in order to ensure the lift is safely put back into service.
We take on board your comments and the Property Manager has also reached out directly to ensure any remaining queries are answered for you.
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Надежный клиент
Подтверждено Feefo
5 years ago
Excellent, very quick response
Resolved problem with blocked drain very quickly
Amelia
Premier Block Management
5 years ago
Thanks so much for your feedback!
2
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AB
Anthony Nicholas Brass
Подтверждено Feefo
5 years ago
Что Anthony Nicholas Brass сказал(-а) о Premier Block Management:
Hannah - excelled as always
I have to say that once again she was speedy and helpful in response to my request
Amelia
Premier Block Management
5 years ago
Thanks so much for your feedback!
2
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Надежный клиент
Подтверждено Feefo
5 years ago
Excellent.
Amelia
Premier Block Management
5 years ago
Thanks for your feedback!
2
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Надежный клиент
Подтверждено Feefo
5 years ago
Francesca was professional, responded quickly and I was impressed with her.
Prompt response to my query.
Amelia
Premier Block Management
5 years ago
Thanks for your feedback!
2
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Надежный клиент
Подтверждено Feefo
5 years ago
Very friendly and helpful assisting me in the conveyancing of the property
Very helpful in my conveyancing transaction. Amelia was great and really helped me the information i needed.
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.