Very poor sewing and first set of covers were far too small.After Ricky tried to fit them they were rejected and a complete new set made.Your agent worked hard to achieve customer satisfaction.
Plumbs
Plumbs
13 years ago
Thank you for your feedback. I was very sorry to read that you were unhappy with the original fit of your covers. With a made-to-measure loose covers it is sometimes necessary to make adjustments to achieve that close fit you desire. I am delighted to see that the second fit of your covers was a success and you are now happy with your order. Our Consultant acted quickly to ensure that your covers were adjusted and I am pleased that you were happy with the level of service you received. I hope that you enjoy your new covers for a long time to come.
Отзывы о товаре
Дата покупки: 12/03/2013
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Надежный клиент
13 years ago
Efficient and reliable,
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Дата покупки: 19/03/2013
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Надежный клиент
13 years ago
Very good company and service I will definately use them again
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Дата покупки: 07/04/2013
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Надежный клиент
13 years ago
Good speedy communication and very good sales representative
Отзывы о товаре
Дата покупки: 27/03/2013
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Надежный клиент
13 years ago
Barbara is so patient and a lovely person to deal with.
Plumb's local representative was/is extremely good. She gave me confidence in the choice of fabrics, is pleasant and easy to talk to and is very knowledgeable on the subject of soft furnishings. ...
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Plumbs
Plumbs
13 years ago
Thank you for your feedback. I am very sorry to hear of the problems that you have encountered throughout the progress of your order. I have passed over this information to our customer services team who will arrange for your local Home Consultant to come back to inspect the fit of your covers. We would like to see what steps need to be taken to improve the fit of the covers on your furniture. Similarly, if your friend could please contact us here at Head Office we can fully investigate her order. I am extremely sorry for the problems you have faced with your order and I hope that we can arrange a speedy resolution for you.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.