I am rather disappointed in the quality of the wood frame, not what I was expecting
Sales Team
Photo Frames & Art
4 years ago
Hello, thank you for leaving feedback on your recent purchase. We are sorry that you are not happy with the quality of the frame. This is a very popular frame and we would not want you to be disappointed. Could you sent us some photographs of the quality problems and we will either send you another frame or issue a full rerund. The PF&A Team x
Отзывы о товаре
Дата покупки: 12/02/2022
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NJ
Natalie Jones
Подтверждено Feefo
4 years ago
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Что Natalie Jones сказал(-а) о Photo Frames & Art:
Ordered frames x 2 on 1st Feb, website suggests a 5 working day delivery. Frames required for Christening on 12th Feb, after a phone call to their office on 10th Feb, the parcel arrived the next day!...
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Sales Team
Photo Frames & Art
4 years ago
Hello, thank you for the feedback. Unfortunately we were suffering from a shortage of staff, due to illness, when you placed your order, which is why delivery was longer than expected, we apologise for this. We are glad that you are happy with your frames and that they did arrive in time for the Christening. The pictures look beautiful.
Have a great day. The PF&A Team x
NJ
Natalie Jones
4 years ago
Thank you for taking the time to explain the issue with delivery and for your kind comment.
Communication re delivery? None received and no goods received?
Sales Team
Photo Frames & Art
4 years ago
Hello, we are sorry that you have not yet received your order. I can see that it should have been dispatched on Friday 18th February (5 working days) but unfortunately Royal Mail were unable to collect our orders on Friday and Monday due to the storms. I have checked and your order is with your local depot and will be delivered tomorrow. We did send an email to all customers updating them of the situation and have a message on the website. I apologise for the delay and any inconvenience caused. The PF&A Team x
Hello, we are sorry for the slight delay with your order but unfortunately Royal Mail were unable to collect from us on Friday and Monday due to the storms. Your order is due for delivery today. Once again I am sorry for the delay and thank you for your patience. The PF & A Team x
Frame arrived in good time. Packaging was great. The quality of the frame was excellent & such great value for money. The frame came highly recommended. It looks beautiful on the wall with our chosen...
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.