Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover New Zealand | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 581 отзывов

Claire Hinton

Подтверждено Feefo

6 years ago

Что Claire Hinton сказал(-а) о Petcover New Zealand:

Great proactive customer service.

Petcover Group

Petcover New Zealand

6 years ago

Hi Claire, Thank you for your great five star review! We are so glad to hear that you have been happy with our customer service. Kind Regards, Mireia Petplan Social Team

Dave Howarth

Подтверждено Feefo

Whitianga

6 years ago

Что Dave Howarth сказал(-а) о Petcover New Zealand:

Very easy to talk to and they answered our questions well. The information and documents arrived when they said they would, straight forward and easy to understand.

Petcover Group

Petcover New Zealand

6 years ago

Hi Dave, Thank you for taking the time to review us and providing this great feedback. We are glad to hear that you have been happy with our service and that the information we provided was easy to understand. Kind Regards, Mireia Petplan Social Team

Надежный клиент

Подтверждено Feefo

6 years ago

Easy to deal with, good customer services

Petcover Group

Petcover New Zealand

6 years ago

Hi There, Thank you for the five star review! We are glad to hear you have been happy with our customer service. Thank you for taking the time to review us. Kind Regards, Mireia Petplan Social Team

Shirley Robinson

Подтверждено Feefo

Auckland

6 years ago

Что Shirley Robinson сказал(-а) о Petcover New Zealand:

Excellent customer service and cheaper than competitor for more cover.

Excellent - were able to talk me through the cover compared to competitors and when I asked for a call back to set up from a particular day someone rang me back at the appropriate time.

Petcover Group

Petcover New Zealand

6 years ago

Hi Shirley, Thank you for the great five star review! We are thrilled to hear you have been happy with customer service we have provided and are happy with our cover. Kind Regards, Mireia Petplan Social Team

Надежный клиент

Подтверждено Feefo

6 years ago

Quality Service

Very professional approach to customer yet very cheerful. They will make sure that all questions you may have in mind will be completely explained and clarified.

Petplan Australia

Petcover New Zealand

6 years ago

Hi There, Thank you for the wonderful five star review! We are so glad to hear you have been happy with the service we have provided and that your questions were answered and clarified. Kind Regards, Mireia Petplan Social Team

Rebecca Shorter

Подтверждено Feefo

6 years ago

Что Rebecca Shorter сказал(-а) о Petcover New Zealand:

The person I dealt with was friendly, thorough and very informative. I would have no hesitation in recommending Petplan to friends and colleagues.

Petplan Australia

Petcover New Zealand

6 years ago

Hi Rebecca, Thank you for the amazing five star review! We are so glad to hear that you have been happy with the service we have provided and that you would recommend Petplan to your friends and colleagues. Kind Regards, Mireia Petplan Social Team

Sue Thomson

Подтверждено Feefo

6 years ago

Что Sue Thomson сказал(-а) о Petcover New Zealand:

Quick and easy registration. Haven't tried to claim anything yet.

Petplan Australia

Petcover New Zealand

6 years ago

Hi Sue, Thank you for taking the time to review us and award us 5 stars! We appreciate the feedback. Kind Regards, Mireia Petplan Social Team

Jenny

Подтверждено Feefo

Christchurch

6 years ago

Что Jenny сказал(-а) о Petcover New Zealand:

Great to deal with

Ingrid, who I dealt with over the phone, was marvellous. She went through the plans thoroughly with me, pointing out the differences and also telling me about any discounts I could be eligible for,...

читать еще

Petplan Australia

Petcover New Zealand

6 years ago

Hi Jenny and Jonathan, Thank you for the amazing 5 star review! We are so glad to hear that our customer service representative was helpful and made the process easy for you. I will pass this feedback onto Ingrid. Thank you for taking the time to review us. Kind Regards, Mireia Petplan Social Team

Надежный клиент

Подтверждено Feefo

6 years ago

Misdiagnosis

Disappointed with exclusions placed on my plan due to vet notes which had only shown discussions and possible reasons for brachycephalic syndrome and talks with the vet how it can be diagnosed....

читать еще

Petplan Australia

Petcover New Zealand

6 years ago

Hi There, Thank you for taking the time to review us and and providing your honest feedback. I have passed this feedback onto our underwriting department. If you would like to discuss your policy further please contact our friendly customer service team on 0800 255 426. Please let me know if I can assist you with anything else. Kind Regards, Mireia Petplan Social Team

Nigel Toon

Подтверждено Feefo

6 years ago

Что Nigel Toon сказал(-а) о Petcover New Zealand:

Friendly experience and very easy.

Petplan Australia

Petcover New Zealand

6 years ago

Hi Nigel, Thank you for the great five star review! We are glad to hear that you were happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

Не получили приглашение оставить отзыв?

Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

Почему стоит доверять отзывам Feefo?

Узнать больше о Feefo