Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia

Просмотр всех 2,303 отзывов

Надежный клиент

Подтверждено Feefo

10 years ago

Disappointing

Claim was initially denied as my claim wasn't read properly and it was assumed I was claiming for a routine procedure. Also had to call multiple times and wait days for return calls and emails.

Petplan Australia

Petcover Australia

10 years ago

Hi Tracey

Thank you for your feedback. I will pass this straight onto the Claims Department.

Kind Regards

- The Petplan Team

Дата покупки: 26/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Too early to tell

Petplan Australia

Petcover Australia

10 years ago

Hi Beverley

Thank you for your honest feedback!
Have a great week.

-The Petplan Team

Дата покупки: 24/06/2016

Kylie

Подтверждено Feefo

10 years ago

Что Kylie сказал(-а) о Petcover Australia:

Friendly, professional and easy

Lucy was very helpful and kind when I phoned PetPlan for the first time. She knew all the answers to my many questions and never made me feel like I was wasting her time. I would definitely highly...

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Petplan Australia

Petcover Australia

10 years ago

Hi Kylie

Thank you very much for your feedback. We are very glad that you have enjoyed our service thus far! I will personally pass this onto Lucy and her management team.

Have a great week!

-The Petplan Team

Дата покупки: 24/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

happy

I found their info clear and easy to read

Petplan Australia

Petcover Australia

10 years ago

Hi Rhonda

Thank you very much for your feedback. We are glad you have enjoyed our service thus far.

Kind Regards

-The Petplan Team

Дата покупки: 13/06/2016

Craig

Подтверждено Feefo

Adelaide

10 years ago

Что Craig сказал(-а) о Petcover Australia:

Petplan support for Disabled

As I am temporarily blind the Petplan phone operator patiently went through all Netplan options with me and answered all of my many questions. A summary of my decisions was emailed to me and a follow...

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Petplan Australia

Petcover Australia

10 years ago

Hi Craig

Thank you very much for your feedback, We are glad you have enjoyed our service thus far. I shall pass this onto the Sales Department.

Have a great week!

-The Petplan Team

Дата покупки: 24/06/2016

Emily

Подтверждено Feefo

Perth

10 years ago

Что Emily сказал(-а) о Petcover Australia:

Average-poor

Been trying to get insurance for our second dog since January. First they put the wrong birthdate in, I was promised a call back. Didn't receive one. I called again and explained the situation and...

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Petplan Australia

Petcover Australia

10 years ago

Hi Scott & Emily

Thank you for your feedback. I shall pass this onto management.

Have a great week.

-The Petplan Team

Дата покупки: 23/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

I would like to have a card like Medicare that could be swiped

Petplan Australia

Petcover Australia

10 years ago

Hi Denice

Thank you very much for your feedback. I shall pass it on.

Kind Regards

-The Petplan Team

Дата покупки: 23/06/2016

Nicole

Подтверждено Feefo

10 years ago

Что Nicole сказал(-а) о Petcover Australia:

Professional, friendly and helpful

Petplan Australia

Petcover Australia

10 years ago

Hi Nicole

Thank you very much for your feedback. I am glad you have enjoyed our service thus far.

Kind Regards

-The Petplan Team

Дата покупки: 21/06/2016

Wendy

Подтверждено Feefo

Allambie

10 years ago

Что Wendy сказал(-а) о Petcover Australia:

I think in the digital age we live in, having to fill in a form and receive a cheque for each claim is very archaic. Why not have a card swipe system like Health Insurance for People. It would make...

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Petplan Australia

Petcover Australia

10 years ago

Hi Wendy

Thank you for your feedback. I will pass this onto the Claims Department to review.

Kind Regards

- The Petplan Team

Дата покупки: 21/06/2016

Colin

Подтверждено Feefo

Crystal Creed, NSW

10 years ago

Что Colin сказал(-а) о Petcover Australia:

Policy acknowlegement delay

Nearly a month after my cheque was honoured by my bank, I still haven't received a copy of the policy, which I requested as a hard copy, when payment was posted.

Petplan Australia

Petcover Australia

10 years ago

Hi Colin

Thank you for your feedback, I will pass this onto the Underwriting Department to follow up on for you.

Kind Regards

- The Petplan Team

Дата покупки: 21/06/2016

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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