Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 2,260 отзывов

Надежный клиент

Подтверждено Feefo

9 years ago

greatful for your amazing customer rep

Your customer rep Kirsty Smith was so extremely helpful with my tech issue regarding one of our petplan policy's.

Petplan Australia

Petcover Australia

9 years ago

Hi Claudia

Thank you very much for your feedback! I will personally pass this onto Kirsty and the Sales Department Management Team.
Have a great weekend!

- The Petplan Team

Дата покупки: 30/04/2016

Надежный клиент

Подтверждено Feefo

9 years ago

Ran around in circles but got there in the end.

First attempt the website broke and I wasn't able to complete the sign up. They then emailed me saying they noticed I hadn't finished and attempted to do it via email. I replied saying that would...

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Petplan Australia

Petcover Australia

9 years ago

Hi Adam

Thank you very much for your feedback. In regards to the 4 weeks free, our Sales Department have tried to get in touch with you and have left you a voicemail.

Kind Regards

- The Petplan Team

Дата покупки: 14/06/2016

Donna

Подтверждено Feefo

9 years ago

Что Donna сказал(-а) о Petcover Australia:

Very happy with customer service staff at petplan

Great product at a great price. Thanks

Petplan Australia

Petcover Australia

9 years ago

Hi Donna

Thank you very much for your feedback! I shall pass it onto the Sales Team!

Have a great day.

-The Petplan Team

Дата покупки: 13/06/2016

Надежный клиент

Подтверждено Feefo

9 years ago

Multiple Policies

I am curious as to why when having multiple policies (3 dogs) the discount offered is not taken across the multiple policies immediately but is applied only when each policy is renewed. It can be...

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Petplan Australia

Petcover Australia

9 years ago

Hi Robyn

Thank you for your feedback, I will pass this onto the Underwriting Department so they can investigate into this situation.
Have a good day!

- The Petplan Team

Дата покупки: 13/06/2016

Carol

Подтверждено Feefo

Pemberton

9 years ago

Что Carol сказал(-а) о Petcover Australia:

i would prefer to have hard copies of everything rather than emails etc

Operator was helpful, explained everything clearly

Petplan Australia

Petcover Australia

9 years ago

Hi Carol

Thank you very much for your feedback! We are glad you found our operator helpful.
Have a great day.

- The Petplan Team

Дата покупки: 13/06/2016

Надежный клиент

Подтверждено Feefo

9 years ago

Rottweiler puppy

Prompt & reliable

Petplan Australia

Petcover Australia

9 years ago

Hi Sam

Thank you for your excellent feedback!
Have a great day!

- The Petplan Team

Дата покупки: 13/06/2016

Надежный клиент

Подтверждено Feefo

9 years ago

Just wondering why I paid for a full month in lieu for the plan when it was not approved until the end of the June month? otherwise the service was good except the email had been misplaced so my...

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Petplan Australia

Petcover Australia

9 years ago

Hi Lynne

Thank you for your feedback. I will pass this onto the underwriting department for clarification.

Have a great day.

- The Petplan Team

Дата покупки: 07/06/2016

Надежный клиент

Подтверждено Feefo

9 years ago

Great informative service

Very helpful, able to do it all over the phone, fitted into my busy schedule. I would recommend them to other pet owners

Petplan Australia

Petcover Australia

9 years ago

Hi Lahra

Thank you very much for your excellent feedback. We are very glad we could be of assistance :)
Have a great week.

- The Petplan Team

Дата покупки: 11/06/2016

Надежный клиент

Подтверждено Feefo

9 years ago

I found their service appalling - I had called almost a year ago to transfer the policy over from my ex husbands to my name. they advised it was done, and changed the payment to come out of a...

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Petplan Australia

Petcover Australia

9 years ago

Hi Rania

Thank you for your feedback. I will pass this on and investigate this further for you.

Kind Regards

-The Petplan Team

Дата покупки: 09/06/2016

Lisa

Подтверждено Feefo

9 years ago

Что Lisa сказал(-а) о Petcover Australia:

Very Helpful on all occasions , when I enquired about our new policy.

The People who served me over the telephone on a few occasions , were very helpful and clear with my policy options. I have had dog insurance with Pet Plan, and have claimed . Couldn't have been...

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Petplan Australia

Petcover Australia

9 years ago

Hi Lisa

Thank you for your excellent feedback. I will pass this on to both the Sales & Claims Departments :)

Have a great week.

- The Petplan Team

Дата покупки: 09/06/2016

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