Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 2,290 отзывов

Anne

Подтверждено Feefo

Canberra

10 years ago

Что Anne сказал(-а) о Petcover Australia:

Knowledgeable, friendly, and professional. I have recommended this company because of my positive purchase experience, and I probably would buy insurance from them again. However, the proof is in the...

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Petplan Australia

Petcover Australia

10 years ago

Hi Anne & Peter

Thank you very much for your feedback! We are glad you have enjoyed our service thus far!
Have a great week.

-The Petplan Team

Дата покупки: 30/06/2016

LAURENCE

Подтверждено Feefo

Mount Barker

10 years ago

Что LAURENCE сказал(-а) о Petcover Australia:

Tedious process

I had to call Petplan yet again as they had not applied my multi pet discount. This is beyond the joke as I was promised it would be fixed ages ago and yet I have to waste more time on the phone....

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Petplan Australia

Petcover Australia

10 years ago

Hi Laurence

Thank you for your feedback. I will pass this onto the relevant department to review and follow up on this for you.
Have a pleasant week.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Laurence

Just a quick update. We have spoken to the Underwriting Department and a Multi-Pet Discount has already be applied to one of your policies, and stated the other 2 will be applied upon policy renewal.

If you have any further enquiries please do not hesitate to call us on 1300 738 225.

Kind Regards

-The Petplan Team

LAURENCE

10 years ago

Well this is beyond the joke and your customer service is so bad. Despite your promises of updating my remaining two policies with the correct amount showing the multiple policy discount I have just received my renewal notice for Gomez and YET AGAIN no discount. How hard can it be? I can seriously say I will reconsider the renewal next year. I've got 4 pets insured so surely you'd think I'd be a valued customer but clearly not

Petplan Australia

Petcover Australia

10 years ago

Hi Laurence

We are really sorry about the inconvenience. The Multi-Pet Discount has now been applied to all policies. You will receive the policy information via email.

Have a good weekend.

-The Petplan Team

Дата покупки: 03/06/2016

Rebecca

Подтверждено Feefo

10 years ago

Что Rebecca сказал(-а) о Petcover Australia:

Quick and easy

Very good service have had no issues at all

Petplan Australia

Petcover Australia

10 years ago

Hi Rebecca

Thank you very much for your feedback. We are glad you have enjoyed our service thus far.
Have a great weekend.

- The Petplan Team

Дата покупки: 28/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Good Customer Service

I haven't made a claim so I can't review that section. The customer service was good however when I was initiating the pet insurance.

Petplan Australia

Petcover Australia

10 years ago

Hi Lauren

Thank you very much for your feedback! We are glad you have enjoyed our service thus far. I will pass this onto the Sales Department :)

Kind Regards,

-The Petplan Team

Дата покупки: 28/06/2016

Louise

Подтверждено Feefo

Brisbane

10 years ago

Что Louise сказал(-а) о Petcover Australia:

The consultant outlined the policy coverage clearly and in simple terms answered my question

Informativen and professional

Petplan Australia

Petcover Australia

10 years ago

Hi Louise

Thank you very much for your feedback, We are glad that you found our consultants helpful.

Kind Regards
-The Petplan Team

Дата покупки: 28/06/2016

Diane

Подтверждено Feefo

Perth

10 years ago

Что Diane сказал(-а) о Petcover Australia:

great experience

Friendly staff, always happy to help......I would highly recommend Petplan to all pet owners

Petplan Australia

Petcover Australia

10 years ago

Hi Diane

Thank you very much for your feedback, we are glad you have enjoyed our service thus far.
Have a great day!

- The Petplan Team

Дата покупки: 27/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

initial service good but back up poor but open for review

When I spoke to Madison on the phone she was most helpful and helped set up the plan. I have still had no confirmation other than my payment notification regarding my policy. (either online or in the...

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Petplan Australia

Petcover Australia

10 years ago

Hi Jennifer

Thank you for your feedback, I will pass this onto the Sales Department to review.

Have a great day.

Kind Regards

-The Petplan Team

Дата покупки: 27/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Hassle free

Very happy with hassle free claim

Petplan Australia

Petcover Australia

10 years ago

Hi Pragati

Thank you very much for your feedback! We are glad you found our claims process sufficient.
Have a great day!

-The Petplan Team

Дата покупки: 27/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Disappointing

Claim was initially denied as my claim wasn't read properly and it was assumed I was claiming for a routine procedure. Also had to call multiple times and wait days for return calls and emails.

Petplan Australia

Petcover Australia

10 years ago

Hi Tracey

Thank you for your feedback. I will pass this straight onto the Claims Department.

Kind Regards

- The Petplan Team

Дата покупки: 26/06/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Too early to tell

Petplan Australia

Petcover Australia

10 years ago

Hi Beverley

Thank you for your honest feedback!
Have a great week.

-The Petplan Team

Дата покупки: 24/06/2016

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