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Отзывы о Petcover Australia | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 2,292 отзывов

Cora Babenschneider

Подтверждено Feefo

9 years ago

Что Cora Babenschneider сказал(-а) о Petcover Australia:

Customer orientated, prompt payment, passionate about good service

Petplan Australia

Petcover Australia

9 years ago

Hi Cora,

Thanks for the great feedback, we're happy we could assist you in signing up your pet to be covered by us!

Kind regards,

The Petplan Social Team

Дата покупки: 04/07/2017

Надежный клиент

Подтверждено Feefo

9 years ago

They were very informative & articulate when explaining the plan & comparing with others. Yes I would recommend to others & have already done so.

Petplan Australia

Petcover Australia

9 years ago

We're happy we could make signing up as easy as possible for you. Thanks for the feedback!

Kind regards,

The Petplan Social Team

Дата покупки: 19/04/2017

Надежный клиент

Подтверждено Feefo

9 years ago

I recently insured my horse and Petplan was easy to deal with.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Nicole, we're happy to have you and your horse on board!

Kind regards,

The Petplan Social Team

Дата покупки: 18/05/2017

Gael Prior

Подтверждено Feefo

9 years ago

Что Gael Prior сказал(-а) о Petcover Australia:

Converting from the breeders insurance was easy. We made a claim under the breeders insurance, this was paid but a little bit slow

Petplan Australia

Petcover Australia

9 years ago

Hi Gael,

Thanks for the feedback, we're happy you were covered straight from the breeders and that we could help you out when your pet had to visit the vet!

Kind regards,

The Petplan Social Team

Дата покупки: 17/06/2017

Elena Elefterescu

Подтверждено Feefo

9 years ago

Что Elena Elefterescu сказал(-а) о Petcover Australia:

Don't even think about it

It was the worse experience ever,had to spend hours on the phone to get answers to my ? and still they did not take care as me as a client with 3 dogs insured,v expensive and very poor services,I...

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Petplan Australia

Petcover Australia

9 years ago

Hi Elena,

We're sorry to hear about your experience with Petplan, we assure you this is not common practice.

Kind regards,

The Petplan Social Team

Elena Elefterescu

9 years ago

The fact that you are sorry does not give me back the time and money I waisted plus the stress I went through during the few months I was in contact with you, when I needed you to act professionally, I don't care about what you define 'common practice' Should even take that one star back

Дата покупки: 07/04/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Easy to use website and simple application process

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Graham, we're happy the sign up was an easy process!

Kind regards,

The Petplan Social Team

Дата покупки: 12/06/2017

Ruth Brown

Подтверждено Feefo

9 years ago

Что Ruth Brown сказал(-а) о Petcover Australia:

Terrible insurance company.

Terrible customer service, took months to process my claim, told me to get my quotes changed to invoices so they could approve and then they changed their mind and denied my claim. Their excuse was...

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Дата покупки: 21/04/2017

Phillip Green

Подтверждено Feefo

9 years ago

Что Phillip Green сказал(-а) о Petcover Australia:

Horrific.

Petplan was absolutely horrible to deal with while signing up - I had a puppy and I applied for 4 weeks free insurance and there was a 72 hour exclusion period - nothing arose in this time, but...

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Дата покупки: 14/06/2017

Hannelore Schimmel

Подтверждено Feefo

9 years ago

Что Hannelore Schimmel сказал(-а) о Petcover Australia:

Comfort

So comforting to know we only have to cover the excess should an emergency occur.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Hannelore, we're happy we can give you peace of mind when it comes to your pet!

Kind regards,

The Petplan Social Team

Дата покупки: 26/05/2017

Sarah Kitchin

Подтверждено Feefo

South Arm

9 years ago

Что Sarah Kitchin сказал(-а) о Petcover Australia:

Pet insurance essential for retirees with pets

Recommended by my vet due to 30 days free cover while I considered the options. Never taken out pet insurance before for my previous pets but now that I am retired on a fixed income realised this was...

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Petplan Australia

Petcover Australia

9 years ago

Hi Sarah,

Thankyou so much for taking the time to leave us this great feedback. We're so happy that we can take the worry away when your pets need to visit the vets and all you have to do is help them feel better afterwards!

Kind regards,

The Petplan Social Team

Дата покупки: 08/05/2017

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