Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 2,292 отзывов

Brad Wakefield

Подтверждено Feefo

9 years ago

Что Brad Wakefield сказал(-а) о Petcover Australia:

Good cover but the options are not well shown

Some of your customer service people are a little hard to understand over the phone ie their English lacks quality. Some of the options are not shown, I experienced this when I made further enquiries...

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Petplan Australia

Petcover Australia

9 years ago

Hi Brad,

We'll take your feedback on board as we're always trying to improve our customer service.

Kind regards,

The Petplan Social Team

Дата покупки: 20/07/2017

Jen Heynemann

Подтверждено Feefo

9 years ago

Что Jen Heynemann сказал(-а) о Petcover Australia:

Reassuring

Service great. Would love to have automatic claim for services at Vet though.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Jen, we're happy we could help you out.

Kind regards,

The Petplan Social Team

Дата покупки: 21/07/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Good customer contact. Some muddle after I had signed up with follow up that suggested I was not yet on a policy. Sorted by an email.

Petplan Australia

Petcover Australia

9 years ago

Hi Gail,

Thanks for the feedback, we're happy we could get the matter sorted quickly for you and are happy that you and your pet are covered by us!

Kind regards,

The Petplan Social Team

Дата покупки: 21/07/2017

Christina Donaghy

Подтверждено Feefo

9 years ago

Что Christina Donaghy сказал(-а) о Petcover Australia:

Excellent and friendly staff. I would recommend them.

Petplan Australia

Petcover Australia

9 years ago

Hi Christina,

We're happy we could help you set up a cover for your pet in a timely and friendly manner. Thanks for the great feedback!

Kind regards,

The Petplan Social Team

Дата покупки: 20/07/2017

Надежный клиент

Подтверждено Feefo

9 years ago

They were easy to deal with over the phone and provided leniency when I converted my trial policy as I was a few days late. The process of converting over the phone took quite long - too many...

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Petplan Australia

Petcover Australia

9 years ago

Hi Corinna,

Thanks for the feedback, we're happy you're on board!

Kind regards,

The Petplan Social Team

Дата покупки: 14/07/2017

Надежный клиент

Подтверждено Feefo

9 years ago

I have had to change details with them multiple times as they wrote them down wrong even though I spelt it out and corrected any issues at the time. It took almost a week to finally get a policy...

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Petplan Australia

Petcover Australia

9 years ago

Hi Nicole,

We have resent your policy documents. If you have any other questions, feel free to call us on 1300 738 225

Kind regards,

The Petplan Social Team

Дата покупки: 10/07/2017

Amanda Russell

Подтверждено Feefo

Clayfield

9 years ago

Что Amanda Russell сказал(-а) о Petcover Australia:

Not happy Jan!

My original plan was I assume lost/misplaced/forgotten. I took it out at the vet and I was never called or followed up on. I assumed I was covered and I rang to double check to be told I wasn't...

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Petplan Australia

Petcover Australia

9 years ago

Hi Amanda,

We are sorry to hear of your experience with Petplan, we assure you this is not common practice. If there is anything else we can help you with, feel free to ask through here or give us a call on 1300 738 225.

Kind regards,

The Petplan Social Team

Дата покупки: 14/07/2017

Jo Brophy

Подтверждено Feefo

Moora, WA

9 years ago

Что Jo Brophy сказал(-а) о Petcover Australia:

Excellent coverage. Easy to apply online too

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Jo. We're happy it was an easy process for you and that your pet is now covered!

Kind regards,

The Petplan Social Team

Дата покупки: 13/07/2017

Drew Usher

Подтверждено Feefo

9 years ago

Что Drew Usher сказал(-а) о Petcover Australia:

Poor claims process

Pet Plan needs online claims. It's 2017 and every other insurance service offers this. It's impractical to ask customers to print out then in paper forms and send off in the post.

Petplan Australia

Petcover Australia

9 years ago

Hi Drew,

We apologise for any inconvenience, we are currently working on getting our claiming process online,

Kind regards,

The Petplan Social Team

Drew Usher

9 years ago

Can you confirm when this will be up and live? Thanks Drew

Дата покупки: 22/04/2017

Monique Ribeiro

Подтверждено Feefo

9 years ago

Что Monique Ribeiro сказал(-а) о Petcover Australia:

I generally have good customer service. The staff are courteous and friendly.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Monique, we're happy we can help you out!

Kind regards,

The Petplan Social Team

Дата покупки: 12/04/2017

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Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

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