Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 2,292 отзывов

Надежный клиент

Подтверждено Feefo

9 years ago

Poor customer service

The customer service extremely poor and not follow up with your inquiry. 1) They wrote my dog breed wrongly. 2) They reply you very slow regarding of their mistakes ( especially underwriting team...

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Petplan Australia

Petcover Australia

9 years ago

Hi Cicilia,

We're sorry to hear of your experience with Petplan, we assure you this is not common practice. If you have any other questions, feel free to call us on 1300 738 225 or email us at info@petplan.com.au

Kind regards,

The Petplan Social Team

Дата покупки: 12/08/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Helpful & easy

Friendly, helpful staff .Happy with outcome. Easy to deal with.

Petplan Australia

Petcover Australia

9 years ago

Thanks for your great feedback Cindi, we're happy we could get you set up!

Kind regards,

The Petplan Social Team

Дата покупки: 10/08/2017

Vickie Jolliffe

Подтверждено Feefo

9 years ago

Что Vickie Jolliffe сказал(-а) о Petcover Australia:

I was only a new member before I loss my puppy, they paid all my vet bills and refunded some of the balance back to me. I was not expecting that

Petplan Australia

Petcover Australia

9 years ago

We're sorry to hear of your loss Vicki, thankyou for your feedback in this tough time.

Kind regards,

The Petplan Social Team

Дата покупки: 07/08/2017

Maxine Bown

Подтверждено Feefo

9 years ago

Что Maxine Bown сказал(-а) о Petcover Australia:

Excellent cover

Prompt service, friendly , informative and very helpful when we needed help. We would recommend them to anyone who needs pet insurance.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Maxine, we're happy we could get you set up quickly and help you out with any of your questions!

Kind regards,

The Petplan Social Team

Дата покупки: 10/08/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Delay in Quoting

I requested a quote for pet plan cover. I never received the quote. I had to phone pet plan and ask them for a quote to be sent to me. I made this phone call 6 weeks after requesting quote. I think...

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Petplan Australia

Petcover Australia

9 years ago

Hi Melissa,

We apologise for any inconvenience this may have caused and assure you that this is not common. If there is anything further that you need, feel free to contact us via facebook or by email at info@petplan.com.au

Kind regards,

The Petplan Social Team

Дата покупки: 25/07/2017

Kal Greenaway

Подтверждено Feefo

9 years ago

Что Kal Greenaway сказал(-а) о Petcover Australia:

Outstanding service and dedication to their customers

Petplan are very easy to deal with. They are prompt with their service,pleasant on the phone and really know their business. During traumatic and emotional times they are supportive and understanding

Petplan Australia

Petcover Australia

9 years ago

Thanks for the wonderful feedback Kai, we're happy we can help you through all these times!

Kind regards,

The Petplan Social Team

Дата покупки: 07/04/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Great first experience

My first experience with a pet insurance company, and I must say I was totally satisfied, Pet plan was totally competent, fair and hassle free, couldn't be happier.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Donna and Bruce, we're happy we could get you started so quickly and easily!

Kind regards,

The Petplan Social Team

Дата покупки: 03/08/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Explained the options over the phone

Petplan Australia

Petcover Australia

9 years ago

Thanks for the review Kadir, we're happy we could help assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Дата покупки: 06/08/2017

Heidi Bampfield

Подтверждено Feefo

9 years ago

Что Heidi Bampfield сказал(-а) о Petcover Australia:

Amazing Service

Helpful online service. Clearly explained products.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Heidi, we're happy we could assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Дата покупки: 05/08/2017

Надежный клиент

Подтверждено Feefo

9 years ago

Fabulous customer service, and helpful staff, I have recommended PetPlan to friends and work colleagues. Thank you.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Prue and Diego, we're happy we could make the process as easy as possible for you!

Kind regards,

The Petplan Social Team

Дата покупки: 03/08/2017

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

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