Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia

Просмотр всех 2,292 отзывов

Teresa Adam

Подтверждено Feefo

7 years ago

Что Teresa Adam сказал(-а) о Petcover Australia:

Easy to talk to ,explained the plan I chose and also allowed me time to consult with others before committing to the chosen pet plan insurance policy

Petplan Australia

Petcover Australia

7 years ago

Hi Teresa,

Thanks for the great feedback! We're extremely happy to hear that you felt at ease when signing up with us.

Jess

Petplan Social Team

Дата покупки: 21/09/2018

Rebecca Northam

Подтверждено Feefo

7 years ago

Что Rebecca Northam сказал(-а) о Petcover Australia:

Always a pleasure to deal with.

Petplan Australia

Petcover Australia

7 years ago

Hi Rebecca

Thank you for the great review! It's great to hear that you had a pleasant experience with us.

Jess

Petplan Social Team

Дата покупки: 24/09/2018

Rebecca Mckelvie

Подтверждено Feefo

7 years ago

Что Rebecca Mckelvie сказал(-а) о Petcover Australia:

Customer service was fantastic. I had called for a quote then wanted to change it but couldn’t get through as lines were busy. Sent Shannon Turner an email and called me back.

Petplan Australia

Petcover Australia

7 years ago

Hi Rebecca

Thank you for the feedback! We're glad to hear that Shannon was able to help you and provide you with a pleasant service.

Jess

Petplan Social Team

Дата покупки: 07/09/2018

Надежный клиент

Подтверждено Feefo

7 years ago

Good product, great service by staff

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the great feedback and five stars! We're pleased to hear that you are happy with our service.

Jess

Petplan Social Team

Дата покупки: 18/09/2018

Надежный клиент

Подтверждено Feefo

7 years ago

Too easy!

Very easy to deal with. Great communication.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for the great review and five stars. It's great to hear that you had a pleasant experience with us.

Jess

Petplan Social Team

Дата покупки: 15/09/2018

Надежный клиент

Подтверждено Feefo

7 years ago

I rated 2 because: Input error of puppy's DOB caused complications. Vet clinic nominated only one member of family to be the contact for all matters resulting in complicated process of cancelling...

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Petplan Australia

Petcover Australia

7 years ago

Hi there,

We're sorry to hear that you have encountered some sign up issues.

Regarding policy holders, we must follow data and security regulations when it comes to insurance policies. Therefore, we cannot make amendments such as adding a policy holder as it is a legal document. This does result in having to cancel the original policy and setting up a new one should you decide to want to add a person. We do this not to complicate things but to protect our customers.

Do you have any outstanding issues that I can help with?

Moving forward, please be assured that should you need our help we will be there to support you.

Jess

Petplan Social Team

Дата покупки: 15/09/2018

Artemis Synn

Подтверждено Feefo

7 years ago

Что Artemis Synn сказал(-а) о Petcover Australia:

Quick response. Quick and easy.

Petplan Australia

Petcover Australia

7 years ago

Hi Artemis,

Thanks for the five stars and good review! Glad to hear you have had a quick and pleasant experience.

Jess

Petplan Social Team

Дата покупки: 11/09/2018

Amanda Winter

Подтверждено Feefo

7 years ago

Что Amanda Winter сказал(-а) о Petcover Australia:

Ease of setting up pet insurance. The proof of the pudding will be if and when I eventually make a claim! My daughter highly recommended the UK PetPlan service.

Petplan Australia

Petcover Australia

7 years ago

Hi Amanda,

Thank you for the five stars and great feedback. Hopefully, you will not find yourself in the position to use our service. However, rest assured should you need us we will be there to help!

Jess

Petplan Social Team

Дата покупки: 10/09/2018

Надежный клиент

Подтверждено Feefo

7 years ago

Easy process, good coverage.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the great feedback! We're glad to hear that you are pleased with our service.

Jess

Petplan Social Team

Дата покупки: 15/09/2018

Kerry Poland

Подтверждено Feefo

7 years ago

Что Kerry Poland сказал(-а) о Petcover Australia:

I have not received my Certificate of Insurane. Please send it or minimally let me know when it is to be sent. ************************ Also please Correct my name to Kerry Boland Thanks

Petplan Australia

Petcover Australia

7 years ago

Hi Kerry,

We're sorry to hear that you have not yet received your certificate of insurance. I have passed this on to our underwriting team who will be able to fix your issue for you.

Jess

Petplan Social Team

Дата покупки: 09/09/2018

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Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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