Thank you for your recent order.
We noticed you left a 1-star review regarding your experience, and we’re really sorry to hear that you felt let down.
From our side, we can see that your order was delivered on time, and we responded promptly to your first message. If there was anything else that didn’t meet your expectations, we’d genuinely like to understand more so we can address it and improve wherever possible.
Customer satisfaction is really important to us, and we’d appreciate the opportunity to make things right if anything has been overlooked.
Please feel free to get in touch with any further details — we’re here to help.