An online order. Ordered one day delivered the next!
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Надежный клиент
Подтверждено Feefo
3 months ago
Left in the dark ...
The telephone support was professional and sufficient except for one crucial thing; Panasonic were unable to give any consignment details about my delivery. I had no practical information to use...
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Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the stress and confusion caused by the lack of consignment details for your delivery. We completely understand how frustrating it must have been not being able to track or manage your order with DHL, and we sincerely apologize for any inconvenience this has caused.
Your experience is important to us, and we’ll make sure to review our processes to ensure better communication regarding delivery tracking in the future. In the meantime, if you have any further concerns or need assistance, please don’t hesitate to contact us directly at 0344 844 3899 or visit our official Panasonic support webpage.
Thank you again for bringing this matter to our attention, and we hope we can provide a better experience moving forward.
Kind regards,
Panasonic Customer Care UK
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Надежный клиент
Подтверждено Feefo
3 months ago
Prompt and Efficient Service
Easy ordering, prompt dispatch and kept informed of process from start to delivery.
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JW
Judith Watkins
Подтверждено Feefo
GBR
3 months ago
Что Judith Watkins сказал(-а) о Panasonic UK:
First class.
First class service.Ease of ordering & information provided every step of the way.
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EC
Elizabeth Chandler
Подтверждено Feefo
GBR
3 months ago
Что Elizabeth Chandler сказал(-а) о Panasonic UK:
New Cordless Phone
Very professional and clear instructions. Fast delivery of new phone . An excellent experience from all staff involved , first contact and then sales Thank you .
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RT
Roger Taylor
Подтверждено Feefo
GBR
3 months ago
Что Roger Taylor сказал(-а) о Panasonic UK:
Impressive service
Great service - having received a limited time offer, an immediate confirmation of the order was received and our new microwave with air fryer was delivered the next day! This is the second...
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Надежный клиент
Подтверждено Feefo
3 months ago
No other comment
Rotten delivery of the microwave by the delivery people
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DB
David Benstead
Подтверждено Feefo
GBR
3 months ago
Что David Benstead сказал(-а) о Panasonic UK:
NN-CT55RW
We had been in need of replacing our old Microwave when Panasonic emailed us with details of a new range of microwave appliances.
As we do not have an air fryer, this new feature on the CT55RW was...
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RH
roman Hrachowina
Подтверждено Feefo
GBR
3 months ago
Что roman Hrachowina сказал(-а) о Panasonic UK:
poor
bought a faulty item, it took them a week to send me a return slip,and nearly an hour on internet trying to sort it out
Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello Roman,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with your purchase and the time it took to resolve the issue. We understand how frustrating this must have been, and we sincerely apologize for any frustration caused.
We want to assure you that we’ve arranged for the collection of the faulty item today, 31st of March. Once the item is returned, we will promptly process your refund. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
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Надежный клиент
Подтверждено Feefo
3 months ago
Bad emails
I had an email offering 30% of the microwave i ordered but i did not receive any discount
Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello,
Thank you for bringing this to our attention. We’re truly sorry for any confusion or inconvenience caused regarding the discount on your microwave order. We completely understand how frustrating this must be.
To resolve this matter, we kindly ask that you contact us directly at 0344 844 3899 or through our official Panasonic support webpage, where our team will be happy to assist you further.
Additionally, as per our internal updates, we’ve processed a refund on the 19th of March for the remaining amount to ensure the discount is applied correctly.
If there’s anything else we can do to help, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.