Delivery was quick, i was kept well informed on the status of my order, product is great
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Надежный клиент
Подтверждено Feefo
2 months ago
Product delivered on time, cheaper than Amazon
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PH
Paul Holder
Подтверждено Feefo
GBR
2 months ago
Что Paul Holder сказал(-а) о Panasonic UK:
Very poor
Don't give advertised discounts and don't return calls when you have logged a complaint
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello Paul,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and sincerely apologize for any inconvenience caused. This is not the level of service we aim to provide, and we understand how frustrating it must have been for you.
Please rest assured that a 10% refund has already been raised on the 10th of April, and the credit can take up to 7 working days to show on your original payment method. If there’s anything further we can assist you with or if you have additional concerns, please don’t hesitate to reach out to us directly.
Once again, we apologize for any frustration caused and appreciate your patience while we work to resolve this matter.
Kind regards,
Panasonic Customer Care UK
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Надежный клиент
Подтверждено Feefo
2 months ago
Extremely poor customer service and very slow 'next day'(7 day) delivery
Panasonic offered next day delivery. After I received multiple messages telling me my delivery would be delayed another day, I contacted them and they told me they were taking longer because it was a...
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Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration caused by the delay in your delivery and the experience you had with our customer service team. This is certainly not the level of service we aim to provide, and we deeply regret that we fell short of your expectations.
We understand how important it is for orders to arrive on time, especially when next-day delivery has been promised. While delays can sometimes occur due to unforeseen circumstances, we acknowledge that our communication regarding this matter could have been much clearer and more transparent. Please rest assured that your concerns have been noted, and we will work internally to ensure such issues are addressed moving forward.
If there’s anything further we can do to assist or if you’d like to discuss this matter in more detail, please don’t hesitate to contact us directly at 0344 844 3899 or via our official Panasonic support webpage. We truly value your feedback as it helps us improve our services.
Kind regards,
Panasonic Customer Care UK
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Надежный клиент
Подтверждено Feefo
2 months ago
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Надежный клиент
Подтверждено Feefo
2 months ago
Excellent service
Very good, sound, practical advice on purchasing a replacement model
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Надежный клиент
Подтверждено Feefo
2 months ago
Efficient and informative service with great products
I left a chat message after closing time, i was telephoned the following morning at 9am by very nice man who answered my questions was very helpful and informative.
Ordering online was a very simple...
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Надежный клиент
Подтверждено Feefo
2 months ago
Panasonic Sound Bar
Fast shipment. Well packed. Good tracking. Cant fault.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.