Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Novuna Vehicle Solutions | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 402 отзывов

Надежный клиент

Подтверждено Feefo

2 years ago

Over promised, Under delivered.

Overall matters have gone smoothly and I am very pleased with the vehicle. The only niggle was that the delivery date was changed from the W/C 6th May 24 to the 15th April 24. This raised...

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Jess

Novuna Vehicle Solutions

2 years ago

Hello, thank you for leaving this feedback and I am sorry to read that the emails you received led to disappointment. We value all our customer feedback and I have passed this to our Customer Experience team to see where we can improve. Thanks again, Jess

George McLeod

Подтверждено Feefo

Inverurie

2 years ago

Jess

Novuna Vehicle Solutions

2 years ago

Hi George, thank you for leaving a 5 star review! Jess

Jack Ince

Подтверждено Feefo

2 years ago

Что Jack Ince сказал(-а) о Novuna Vehicle Solutions:

good

Jess

Novuna Vehicle Solutions

2 years ago

Thank you for leaving a 5 star review Jack!

Dave Hutson

Подтверждено Feefo

Sheffield

2 years ago

Что Dave Hutson сказал(-а) о Novuna Vehicle Solutions:

New Company Car

Great communications and delivery as promised. Engaging agents and good handover.

Jess

Novuna Vehicle Solutions

2 years ago

Hi Andrew, thanks for the great review! We hope you enjoy your new car! Jess

Надежный клиент

Подтверждено Feefo

2 years ago

Very helpful

Helpful and friendly staff who went above and beyond

Jess

Novuna Vehicle Solutions

2 years ago

Thank you for leaving a great review! Jess

Надежный клиент

Подтверждено Feefo

2 years ago

Excellent

From original enquiries to the car being delivered was a breeze. Staff very helpful on the phone even though my requirements were different to a standard order. Car came a week later!!! I have...

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Jess

Novuna Vehicle Solutions

2 years ago

Hello, thank you for taking the time to leave us some feedback. I am sorry to hear you were not spoken through the controls on delivery, I will pass this feedback to the relevant teams. Thank you, Jess

Надежный клиент

2 years ago

Thanks Jess

Stephen

Подтверждено Feefo

Northwich

2 years ago

Что Stephen сказал(-а) о Novuna Vehicle Solutions:

Happy customer

Good service, and when the car arrived it arrived in good order and well presented. The order check and confirmation went really well. The estimated delivery/arrival could be improved as I received...

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Jess

Novuna Vehicle Solutions

2 years ago

Hi Stephen, thank you for taking the time to leave a great review. We appreciate all feedback and I will be sure to pass your comments on regarding the estimated delivery/arrival emails. I hope you enjoy your new car! Jess

Stephen

2 years ago

Thanks the car is great. The emailed estimated deliveries are good, but once or twice it implied I should be getting deliver that day or the next, But I generally knew when it was likely to arrive. Thanks

Надежный клиент

Подтверждено Feefo

2 years ago

Lease Car Ordering Process

The service was pretty good at the ordering stage, but communication was limited as the delivery date approached. The frequency of the automated emails is insufficient (every 2 weeks) in the final...

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Jess

Novuna Vehicle Solutions

2 years ago

Hello, thank you for your feedback. I will pass your comments to our Customer Experience team as we are always looking for ways to improve. Thank you, Jess

Jason Clutton

Подтверждено Feefo

2 years ago

Что Jason Clutton сказал(-а) о Novuna Vehicle Solutions:

Good

Relatively easy process

Jess

Novuna Vehicle Solutions

2 years ago

Thanks for leaving a review Jason! Jess

Надежный клиент

Подтверждено Feefo

2 years ago

Great services

very satisfied

Jess

Novuna Vehicle Solutions

2 years ago

This is great to hear! Thank you, Jess

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Что такое награды Trusted Service Awards

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