Отзывы о Natural Instinct

Hi Lynda, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your dogs love our food and that you find our online ordering process quick and easy. We appreciate your feedback regarding receiving a notification when your order has been dispatched. We understand that it would be helpful for you to know when your delivery is due; unfortunately, we currently have no control over that, but we will pass this on to our courier providers to see if this is something we can implement in the future. Kind Regards, Natural Instinct

Hi Vicki, Thank you for taking the time to leave us a positive review! We're so pleased to hear that your dogs love our food, that you found our ordering process simple, and that our delivery service was prompt. We appreciate your business and look forward to serving you in the future! Kind Regards, Natural Instinct

Hello, Thank you for taking the time to leave us a positive review! We're delighted to hear that you had an excellent experience with our online ordering process and that your delivery arrived promptly the next day. At Natural Instinct, we believe that providing a hassle-free and efficient experience for our customers is essential. We're pleased to hear that our team was able to meet your expectations and provide you with a positive experience. Kind Regards, Natural Instinct

Hi Rebecca, Thank you for taking the time to share your experience with us. We're delighted to hear that your Frenchie puppy loves our food and that he's experiencing improved stool quality, reduced itching, and a shiny coat. We take great pride in providing high-quality, nutritious ingredients in all of our recipes to support your pet's health and wellbeing. We apologise for any inconvenience caused by the cracked boxes and the leakage in your fridge; we understand how frustrating that can be. Kind Regards, Natural Instinct

Hello Tracey, Thank you for taking the time to leave a positive review. At Natural Instinct, we believe that providing a hassle-free and convenient experience for our customers is essential. We're pleased to hear that our ordering system met your expectations and made it easy for you to place your order. Kind Regards, Natural Instinct

Good Morning, Thank you for taking the time to leave us a review! At Natural Instinct, we're committed to providing excellent customer service and making our customers' experience as seamless and hassle-free as possible. We're thrilled that our team was able to meet your expectations and provide you with a positive experience. Kind Regards, Natural Instinct

Hello Victoria, Thank you for taking the time to leave such a positive review. We're so pleased to hear that you had a great experience with our customer service team and that our staff were friendly and helpful. We take great pride in providing excellent customer service and prompt resolution to any issues or concerns that may arise. We're glad to hear that our team was able to address your needs in a timely and efficient manner. We appreciate your business and look forward to serving you again in the future. Kind Regards, Natural Instinct

Hello, Thank you for taking the time to leave us a review. We value your feedback and are committed to improving the service we provide to our customers. We apologise for any inconvenience caused by our lack of reply to your email. We understand that you contacted our Customer Service team outside of our normal business hours and we can see that you called in the following morning where a resolution was provided by our team on the phone. Please note that our Customer Service operating hours are Monday to Friday, 8:30am - 5pm, and we always strive to respond to our customers within 48 business hours. Kind Regards, Natural Instinct

Hi Sean, Thank you for taking the time to leave us a review. We are constantly looking to improve the service we provide to our customers, and your feedback supports us in doing so. We understand the frustration a price increase can cause. As you are probably aware, the cost of everything continues to increase, and like many other organisations, we have had to make changes to remain viable as a business. To ensure we maintain the quality and excellence of our products, we have had to implement a small price increase, but from the competitor analysis we have carried out, we still remain one of the more affordable raw food brands on the market. Kind Regards, Natural Instinct

Hi Iris, Thank you for the positive review. We value our customers’ feedback, and we are pleased to hear that you were impressed with the level of service you received. Kind Regards, Natural Instinct