Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Naken Interiors | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о Naken Interiors:

Naked Interiors were fantastic to deal with. Love their product and a really good customer care service. The ostrich table I ordered was slightly damaged in transport. A replacement part was sent out...

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Дата покупки: 25/11/2017

0

Надежный клиент

7 years ago

Stylish light fitting.

First time using this company. Service absolutely fine.

Отзывы о товаре

Дата покупки: 16/03/2018

0

Надежный клиент

7 years ago

The service was pretty slow; returns were very difficult for such a large item and had to be organised and paid for by us; the rug itself was very thin and not worth the money

Дата покупки: 21/11/2017

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TC

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о Naken Interiors:

Service slow but product worse!

Too slow, but main problem was a very poor product. The lamp is very fiddly to use, difficult to adjust and well overpriced.

Alice

Naken Interiors

7 years ago

Good Afternoon,

Thank you so much for leaving your valued feedback.

I’m so sorry to hear the disappointment that you have experienced with your order. At Naken, our customer service satisfaction is extremely important to us, and as a reputable retailer for many brands, we would only wish for you to receive items of a perfect condition.

We work closely with brands and investigate every review we get, to ensure we offer the highest quality and standards possible.

Regarding the speed of delivery, we do give all our customers, lead times of all our products both before and after they have placed their order. These dates are based on us sourcing the items from the suppliers and ensuring they arrive to you in perfect condition. I can see your order was delivered to you within this estimated lead time.

Regarding faulty items or damaged items, we do ask to be contacted by email within 48hrs of receiving your item, so that we are able to investigate and find a resolution to avoid disappointment.

Once again, please accept our sincere apologies for the disappointment you have experienced when shopping with Naken, If there is anything that we can do to be of assistance in the future, please don’t hesitate to contact us.

Kind Regards,
Alice.

Отзывы о товаре

Дата покупки: 25/11/2017

0

Надежный клиент

7 years ago

Beautiful, high quality wallpaper. I’ve gotten so many compliments!

Отзывы о товаре

Дата покупки: 17/04/2018

0

TC

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о Naken Interiors:

Buy with confidence from Australia

Gorgeous and just as expected. Service and delivery costs and tracking great to Australia.

Отзывы о товаре

Дата покупки: 19/04/2018

0

Надежный клиент

7 years ago

not great communication or business sense but great product.

Product was great, communication was poor, bordering on being a little snippy. An in stock item was held for several weeks, maybe even over a month to save a couple of pounds postage and send with an...

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Отзывы о товаре

Дата покупки: 22/05/2018

0

Надежный клиент

7 years ago

Excellent service - good quality product, very fast delivery and great price

Отзывы о товаре

Дата покупки: 20/06/2018

0

Надежный клиент

7 years ago

Reliable and punctual

Very well informed about the process, on time.

Отзывы о товаре

Дата покупки: 11/06/2018

0

Надежный клиент

7 years ago

Not sure if China

Shocking. Never recieved the order & this company’s asking for a review. NAH

Brendon

Naken Interiors

7 years ago

Thank you for taking the time to leave your valued feedback.

Please accept our apologies that your order still hasn't arrived, we have investigated and can see from the tracking that it is in transit and should be delivered in the next few days. As you are in Australia and we are sending from the UK, sometimes orders can get held up in customs and the automatic review email can sometimes be sent before an order is delivered.

As a retailer of outstanding products and brands, we really do pride ourselves on offering an outstanding service with fast and efficient delivery options so once again please do accept our sincere apologies for the delayed arrival of your parcel on this occasion.

We are always looking to improve our customer's experiences when shopping with us and so once again we are really sorry for the disappointment that you have experienced when shopping with us.

If there is anything at all that we can do to assist now or in the future, please do not hesitate to contact us at mail@naken.co.uk.

Kindest regards,

Naken Interiors

Отзывы о товаре

Brendon

Naken Interiors

7 years ago

Thank you for taking the time to leave your valued feedback.

Please accept our apologies that your order still hasn't arrived, we have investigated and can see from the tracking that it is in transit and should be delivered in the next few days. As you are in Australia and we are sending from the UK, sometimes orders can get held up in customs and the automatic review email can sometimes be sent before an order is delivered.

As a retailer of outstanding products and brands, we really do pride ourselves on offering an outstanding service with fast and efficient delivery options so once again please do accept our sincere apologies for the delayed arrival of your parcel on this occasion. We are always looking to improve our customer's experiences when shopping with us and so once again we are really sorry for the disappointment that you have experienced when shopping with us.

If there is anything at all that we can do to assist now or in the future, please do not hesitate to contact us at mail@naken.co.uk.

Kindest regards,

Naken Interiors

Дата покупки: 12/06/2018

0

Отзывы о Naken Interiors

Zuiver Birdy Pendant Light WideДругие отзывы об этом продукте (1)Посмотреть продукт на сайтеVery happy with this light fitting. It casts a lovely light and looks great. Exactly what I was looking for.

EM Oil LampДругие отзывы об этом продукте (1)Посмотреть продукт на сайтеSee previous comments and 13 More Characters Required? This system is rubbish!

Ferm Living Lines Wallpaper - Off WhiteДругие отзывы об этом продукте (1)Посмотреть продукт на сайтеThe colour is more cream, than off white, but still beautiful. Very happy with my choice.

Ferm Living Salon Beetle Cushion - SquareДругие отзывы об этом продукте (1)Посмотреть продукт на сайтеIt's lovely and as described and travelled well.

Universo Positivo Rainbow Coat RackДругие отзывы об этом продукте (1)Посмотреть продукт на сайтеlove it.. sturdy, attractive, well made

Louis De Poortere Medallion Rug - Jade 80 x 150Другие отзывы об этом продукте (1)Посмотреть продукт на сайтеExcellent service and fast delivery

Zuiver Leaning MirrorДругие отзывы об этом продукте (1)Посмотреть продукт на сайтеLooks exactly like on the pictures. Is it worth the price? not sure...but definitely a nice, clean piece of furniture.

Aquanova Flint Tray Silver GreyДругие отзывы об этом продукте (1)Посмотреть продукт на сайтеI said what I needed to say

Как собираются отзывы Feefo?

Кто может оставлять отзыв Feefo?

Как мы проверяем отзывы?

Как мы боремся с фальшивыми отзывами?