Very happy with people over the phone, I'm not good on computer.
Found the start hard getting to know the sites to go over with 3 passwords a little hard, but over the phone was very easy, zoey from 241 was terrific.
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Надежный клиент
10 years ago
Pleasant but pushee sales people
Hard sell but got the job done in reasonable time.
Never get to talk to same person on follow-up.
Not much product knowledge other than what they can eventually find on screen.
Typical of RCI service.
Customer Service
My241 Rewards
10 years ago
Thank you for your feedback. We are sorry to hear that you did not manage to speak to the same consultant twice. Normally you have a dedicated cruise consultant, however if that consultant was on annual leave or off sick this could have impacted that experience. We were glad you were dealt with in a reasonable amount of time.Regarding product knowledge we have brought this to the attention of our training officer to ensure all of our staff are adequately trained. We notice you have now booked with us and hopefully we can restore your confidence by making it a memorable trip and answering any further questions you may have.
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TC
Trusted Customer
10 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
simple to work with
thanks
River tour
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Надежный клиент
10 years ago
very good
were very helpful and friendly
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Надежный клиент
10 years ago
Too early to say.
Service was as expected. Havent done the cruise yet so cant comment on whether its good value or not.
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TC
Trusted Customer
Central victoria
10 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
Exelent understanding professional
Anything we have asked has been done we could not have asked for sny more
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TC
Trusted Customer
Brisbane
10 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
always worth a look if you have vouchers
the service was ok, no better or no worse than i receive via other travel agents. As it is hard to get 241 vouchers i would have trouble recommending this service. The discounted price at times are...
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Trusted Customer
Brisba
10 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
Price surprisingly good in this instance compared to the RRP.
We found the interaction to be good and were really happy with the quoted price for our proposed cruise. Just waiting back (still) for a response on how to go about getting further vouchers.
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Trusted Customer
Adelaide. Australia
10 years ago
Что Trusted Customer сказал(-а) о My241 Rewards:
No cabins available
Was notified of a special and took up on it. Would like 241 web site to be up to date by this I mean if a cruise is on the web site there should be cabins available - this is not happening. I see a...
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
