Jodie would have had me buy a single BA ticket even though it was dearer than return and not use the return. My query about the sea view room before departure wasn't satisfactorily resolved to the...
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Mundy Cruising
Mundy Cruising
10 years ago
Many thanks for your feedback and comments. I’m sorry that you experienced problems with your recent booking and I am glad we have now addressed these issues. If you wish to discuss the matter further please don’t hesitate to call me on 020 7399 7640.
Best regards Alex
Надежный клиент
10 years ago
I would like to address the issue regarding your pre-cruise stay. After investigating the matter it appears that there was a miscommunication between Expedia and Mundy Cruising which led to a Garden View Room being reserved for you. We were advised incorrectly that some of the Garden Rooms had sea views however this is not the case.
So even though it wasn't my fault and I was quite clear on my booking request an apology is considered closure by Mundy.
Mundy Cruising
Mundy Cruising
10 years ago
I do recognise that we made a mistake. We put the error right at our own expense. I had hoped that this had satisfactorily addressed the situation and I will call you to discuss this further.
Best regards Alex
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.