Not enough attention to our requirements because in your eighties some special arrangements have to be made. The Hotel arrangements were too vague and resulted in us cancelling the so called Viking...
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Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback and your additional comments when speaking to Sharon. I’m sorry to hear that your experience of Vikings pre- and post-cruise arrange was so poor and that the hotel Mundy arrange for you pre-cruise did not meet your expectations. We have now taken this property off-sale. Sharon has informed me that you didn’t want to raise this with Viking as a formal complaint so I’ve shared your feedback with our account manager so they are at least aware of the issues you experienced, and your comments have been shared will the team at Mundy so we can provide better support to others in future.
Once again, many thanks for taking to time to provide this valuable feedback.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
Helen guided us through the booking procedure and her organisation of cars to meet us and the choice of the Imperial hotel in Tokyo was superb.
We had the utmost confidence in the professionalism of...
All the arrangements were perfect, including travel, transfers and hotels. It's important to have confidence in the details, and Mundy are excellent in this respect.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.