Magda and the Team responded to an issue I had immediately cannot give less than 10*/10 - Delivery of bulk orders placed directly were delivered next day - this is all REAL customer service - thank...
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Laurel
More Pet Foods
2 months ago
Hi David, thank you so much for your kind words. We take great pride in our customer service, and it's so wonderful to hear that this shone through from Magda. I will ensure that this reaches her, and I'm sure that she will be extremely flattered by your feedback.
If you do require further assistance regarding any future purchases or our products, please don't hesitate to get in touch. We are always here to help.
Отзывы о товаре
Laurel
More Pet Foods
2 months ago
Hi David, thank you so much for taking the time to leave such a positive 5* review. It's lovely to hear how much your Bernese is enjoying our puppy food and is absolutely thriving. We are so pleased we could help with the feeding guidelines, and thank you again for your kind words. We look forward to continuing to support you and your pup in the future.
Thank you for your review. We are sorry to see that we have been given this rating. We do value all feedback, so please feel free to
contact us to help us improve, with any comments or feedback you would like us to take on board.
Отзывы о товаре
Magda
More Pet Foods
5 months ago
Thank you for your review. We are sorry to hear that you were disappointed with the price of the MORE Skin and Coat Wet Dog Food.
Other retailers sell items at just above (or sometimes below) cost price, occasionally making it impossible for others to compete. We cannot sustain our ethical business model or continue to train and care for our staff if we operate in this manner.
On many items, such as food, MORE Pet Foods makes an unsustainable low margin, as do most other retailers in the pet food sector. Certain items we will sell at a slightly higher margin to allow our business to trade profitably. Overall, we can assure you that MORE Pet Food’s gross margin is in line with all other retailers. Unlike other pet product providers, we do invest a great deal in our staff training, which provides our customers with an unparalleled information service. We buy 68% of our products from the UK, and pay all taxes in this country.
We do appreciate all the feedback we receive from our customers and offer our apologies that you have not been fully satisfied with our services on this occasion.
If your dog has had the chance to try this, please let us know how they got on.
Thank you.
Dog and cat food made with natural ingredients, balanced by science.
Your pets deserve MORE, natural, healthy & hypoallergenic pet food, developed by vets and pet nutrition experts.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Dog and cat food made with natural ingredients, balanced by science.
Your pets deserve MORE, natural, healthy & hypoallergenic pet food, developed by vets and pet nutrition experts.