I ordered a bracelet and expected the gift to come addressed to the recipient (I thought I had done this when filling in order) so they could open it. It had a gift card in but was not wrapped up...
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Elise
Mococo
10 years ago
I do apologise for this, we do have a additional comments box where it can be requested to not include the receipt. I will pass this information onto the web developers and see if there is anything we can change to make it clearer and prevent it happening in future. Thank you for your feedback.
Next day delivery took 4 days. As it was Easter, online should be updated to give accurate information.
Elise
Mococo
10 years ago
Thank you for your feedback, it's much appreciated. I can assure you that the delivery information was updated on our deliveries page, however, with you finding it difficult to find the relevant information we will do our best in the future to make it more prominent on our checkout pages.
Thanks again and we hope you will be back with us soon.
Elise Customer relations
Отзывы о товаре
Дата покупки: 24/03/2016
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Надежный клиент
10 years ago
Fantastic service helpful staff and well presented item
Elise
Mococo
10 years ago
We pride ourselves on excellent customer service and really appreciate your kind feedback. Thank you and we look forward to your return.
Elise Customer relations
Дата покупки: 10/03/2016
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TC
Trusted Customer
warrington
10 years ago
Что Trusted Customer сказал(-а) о Mococo:
Perfect quality..thank you.highly recomended
Elise
Mococo
10 years ago
Thank you for your recommendations and loyalty to us, it really does mean a lot.
Ordered a Pandora ring as a gift for my daughter , I was delighted at the prompt service, the wrapping of the gift was amazing , I have bought a couple of things in the past and will carry on using...
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Elise
Mococo
10 years ago
We are thrilled to hear our efforts do not go unnoticed. Thank you for your time taken to leave us such positive feedback.
jewellery arrived on time and was very well packaged. I ordered a bracelet which was exactly as described and good quality - can't fault any aspect of the service.
Elise
Mococo
10 years ago
Thank you for your kind words, we really appreciate your custom and we look forward to you returning.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We look forward to your return.
Elise
Customer relations