.Very quick service. The process was simple and easy instructions to put the chair together. And I love it.Thankyou.Mocka
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
Дата покупки: 04/10/2022
0
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Надежный клиент
3 years ago
I emailed them about the damage on the tray but I didn’t get any response at all. I took pictures and sent it. I’m still waiting until now.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We can confirm that a customer service team member has responded to your query on the 7/10 at 6:10pm. We would recommend checking your spam/junk folder as often our correspondence can end up in here. We believe we have taken all reasonable steps to address your concerns in this response and we look forward to hearing back from you:)
Надежный клиент
3 years ago
I apologize as I reviewed my emails again and saw the response. I have re-done my feedback. Thank you.
Отзывы о товаре
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for letting us know about this. Your feedback helps us get better.
Дата покупки: 02/10/2022
0
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BA
Brunette Abelen
3 years ago
Что Brunette Abelen сказал(-а) о Mocka New Zealand:
I would recommend since it is a good product. Its just that we rcvd it with a dent on the top corner. It made it a bit hard to assemble. We were thinking of returning it but my baby is gonna come out...
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Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for your feedback! Sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please feel free to reach out to us via email on hello@mocka.co.nz.
Отзывы о товаре
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka
Дата покупки: 29/09/2022
0
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Надежный клиент
3 years ago
Very fast delivery and exactly what i thought of the priduct. Nice shopping with mocka!
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
We are happy to hear you had a positive experience at Mocka!
Дата покупки: 29/09/2022
0
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Надежный клиент
3 years ago
Delivery is terrible.It showed delivered online. But I didn’t received anything and call the delivery company several times to check. They asked me to wait another 2 workings days for the local...
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Mocka Customer Service NZ
Mocka New Zealand
3 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Отзывы о товаре
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Дата покупки: 02/10/2022
0
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JH
Jayne Hewetson
3 years ago
Что Jayne Hewetson сказал(-а) о Mocka New Zealand:
Great service.Love the Rattan.Just wish it was a bit higher
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Отзывы о товаре
Дата покупки: 02/10/2022
0
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BG
Bob Gordon
3 years ago
Что Bob Gordon сказал(-а) о Mocka New Zealand:
Quick delivery. Good product quality. Value for $$$
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
