Thank you for your review and apologies for the delay. Your parcel reached Italy on 9 June and has been held by Italian customs since then, with the most recent customs update on 15 June.
When a parcel is held by destination customs, the local authority will contact the recipient directly if they need any additional information (such as ID, tax code, or a customs charge) before release. Please check the tracking in your Royal Mail / Poste Italiane account and follow any customs guidance shown there. This is the fastest way to release the parcel.
If you'd like us to help chase or discuss next steps, please email sales@metabolics.co.uk and we'll be glad to assist.
Metabolics Customer Support
This product was ’lost’ and delayed via Royal Mail (RM). Having submitted a complaint to RM, I then contacts Metabolics just to keep them in the loop. They emailed back with a clear plan, and...
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Kelly
Metabolics
13 days ago
Thank you for the lovely review, and for your patience with the Royal Mail delay. We're sorry it cut things so fine, but we're glad our team could give you a clear plan and that your product arrived. Please don't hesitate to contact us if we can help with anything in future.
Quality and purity are the Metabolics difference
We want our nutritional supplements to do their job, and do it as effectively as possible. They need nothing to hold them back. So that's what we give them.
It all starts with the ingredients. Quality out demands quality in. We source the best quality raw materials, of the highest purity, then we add ... next to nothing. Most of our capsules products contain only the active ingredients - and nothing else.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Quality and purity are the Metabolics difference
We want our nutritional supplements to do their job, and do it as effectively as possible. They need nothing to hold them back. So that's what we give them.
It all starts with the ingredients. Quality out demands quality in. We source the best quality raw materials, of the highest purity, then we add ... next to nothing. Most of our capsules products contain only the active ingredients - and nothing else.